Custom Audio Tech Support

Overview Abt Electronics has an immediate opening for the position of Custom Audio Support Representative. This is an in-house position (not remote) at our office located in Glenview, IL. Abt Electronics specializes in electronics, appliance & furniture sales, delivery, installation, and servicing all the products we sell. We are a perennial winner of the Chicago Tribune’s Top Workplace Award. We are looking for a highly motivated, flexible & friendly Custom Audio Support Representative to join our team. If this is you, we want to hear from you! Responsibilities Assist customers over the phone with their home electronics service needs Basic troubleshooting & tech support for consumer electronics Process returns & exchanges Create service tickets to document customers’ needs & dispatch techs to customers’ homes Job Requirements Basic operational knowledge of consumer electronics Strong computer skills Ability to take initiative & make decisions Approachable & outgoing personality Scheduling includes night & weekend hours Bi-lingual a plus In-person position We offer our team members Hourly rate starting at $24.00 or more based upon experience Yearly performance review Potential for advancement Medical/Dental (Blue Cross and Blue Shield PPO Network) & Vision (VSP) 401(k) (Charles Schwab) which includes a matching program Life & Disability insurance (Lincoln Financial) Generous Paid Time Off/Sick Pay Program Continued training & career development Employee discounts on all products we sell Performance-based bonus programs #J-18808-Ljbffr Abt