Warranty Coordinator

Warranty Coordinator Mustang Cat is hiring a Warranty Coordinator to support the timely, accurate, and efficient submission of warranty claims. In this role, you’ll interpret job folders, work within Caterpillar systems, and ensure warranty documentation is completed correctly to support internal teams and customers. Benefits Great Work-Life Balance Tuition Reimbursement Job Stability Full-Time Benefits – Medical, Dental, Vision 401(k) Employer Match Paid Vacation, Sick Time & Holidays Responsibilities Interpret job folders to prepare timely, accurate, and efficient warranty claims Use Caterpillar systems including SIS, DBS, SIMSI, and SIB to research and process claims Document requested parts and prepare all "Send It Back" Cat parts returns and shipments Register new machine and engine warranty coverage and maintain delivery records Respond quickly and accurately to warranty-related questions Perform routine accounting and clerical functions, including posting charges to work orders Verify and balance credit card statements Resolve warranty issues for shops, customers, and other Cat dealers Maintain organized records and follow established warranty procedures Qualifications High school diploma or equivalent 2+ years of warranty-related experience, or related experience in construction, engine, or technical fields 1–2 years of data entry experience with working knowledge of Microsoft Office Basic computer skills using Word, Excel, and Outlook Ability to lift up to 50 lbs Strong teamwork skills, attention to detail, and self-motivation Excellent customer service and communication skills Mustang Cat is an Equal Opportunity Employer. #J-18808-Ljbffr