Operations Specialist (Level III)

Operations AnalystThis job is responsible for standard transaction and fulfillment processing, including the movement of assets into and out of accounts. Key responsibilities include processing mail (including deposits) and providing quality service and operations support for internal business partners and external clients. Job expectations include operating with a standard level of independence, and escalating complex issues to leadership to minimize risk.Responsibilities:Performs standard transaction processing and reconciliation according to the established written guidelines and proceduresResponds to client inquiries via numerous channels to support operational efficiency and quality client servicePerforms basic research, follow-up and resolution of routine research requestsIdentifies potential issues in daily operational tasks and escalates risk concerns, as neededProvides general operational support including mail sorting, and mail distributionNeeds to have professional presence, respond to emails in a professional mannerRequired Skills:Attention to Detail to ensure accuracyEffective Written CommunicationsAccountability – ensuring all requests are completed in its entiretyAnalytical Thinking – self-reliant to analyze situations and make quick decisionsIndependence – ability to work independently with minimal supervision and guidanceResearch – ability to understand systems to perform effective researchRisk Management – ability to detect potential risk(s)MS Suite - Outlook - Word