Warranty Administrator
SHAKER JCB
Job Description
Job Description
Benefits:
- Employee discounts
- Paid time off
- 401(k) matching
- Dental insurance
- Health insurance
- Training & development
Join SHAKER JCB as a Warranty Administrator, where you'll play a crucial role in ensuring customer satisfaction through effective warranty management. Be part of a dynamic team in Auburn, KY, dedicated to providing top-notch service and support to our valued clients. Responsibilities:
- Process warranty claims efficiently and accurately to ensure timely resolution.
- Review and analyze warranty documentation for compliance and accuracy.
- Communicate with vendors regarding warranty status and inquiries.
- Maintain detailed records of warranty claims and resolutions in the system.
- Collaborate with the service department to resolve warranty-related issues.
- Monitor warranty trends and provide feedback for process improvements.
- Assist in training staff on warranty policies and procedures.
- Stay updated on industry standards and manufacturer warranty policies.
- High school diploma or equivalent; relevant certifications preferred.
- 2+ years of experience in warranty administration or a related field.
- Strong attention to detail and excellent organizational skills.
- Proficient in using warranty management software and Microsoft Office.
- Exceptional communication skills, both written and verbal.
- Ability to work independently and as part of a team.
- Customer-focused mindset with problem-solving abilities.
- Knowledge of heavy machinery or automotive industry is a plus.
Flexible work from home options available.
Vacancy posted 21 days ago
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