Service Desk Engineer

Overview Konica Minolta currently has an exciting opportunity for a Service Desk Engineer. This position is slated for 3 days onsite and 2 days remote WFH. In this position, you will provide remote and onsite technical support for Microsoft-based business environments. You must be excited about technology, self-motivated, and enjoy serving others. An ideal candidate will have real-world experience in either a helpdesk or network administration position, with a strong understanding of Windows workstation and server operating systems, application installation and troubleshooting, and Active Directory administration and management. Responsibilities Provide remote technical support to clients over the phone using remote control tools Conduct onsite technical support at client location as needed Diagnose and resolve workstation, server, and network infrastructure issues User account management – add/edit/disable accounts, set up new application users, etc. Troubleshoot backup, malware, virus, and other technical issues Help provision new laptops, desktops, and mobile devices Work with application vendors in troubleshooting application errors Answer end user questions and remediate issues Qualifications 1+ year(s) of experience in a related role College or IT trade school degree, technical certifications, or related years of experience Excellent verbal and written communication skills (remote-heavy role) Professional appearance, attention to detail, and multitasking ability Experience with Windows 7 and 8 and associated hardware platforms, Windows Server 2003/2008/2012 Proficiency with VMware or Microsoft Hyper‑V virtualization technologies Knowledge of anti-virus, anti-spam, and anti-spyware solutions Experience with backup and recovery technologies Familiarity with Citrix and Microsoft Remote Desktop Services Knowledge of firewalls, routers, and managed switches Understanding of LAN/WAN/Wireless networking hardware and software technologies Experience with systems management software (e.g., HP Insight Manager, Dell OpenManage) Industry certifications from CompTIA, Microsoft, Cisco, or VMware Equal Opportunity Statement Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law. #J-18808-Ljbffr