Operations Coordinator

Job Description

Job Description

** "All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment". **

** Job Title: Operations Coordinator **

** Location: Carleton, Michigan, 48117-Hybrid **

** Duration: 06+ Months (possible extension)**

** Pay rate: $19.50/hr on W2**

** Shift Timing: 8 AM to 5 PM **

** Job Description: **

** Key Responsibilities: **

• Demonstrate proficiency in making phone calls through the recorded line to verify vehicle status with pickup sites
• Build relationship with Manheim Auction commercial team and management
• Show proficiency with communication via a recorded line phone system
• Manage email boxes for multiple locations and collaborate on regional emails
• Entry of all manual orders and processing of other AS400 system orders
• Manage escalated Client Succes VINs with peers and agents
• Monitor holds and verification delays
• Dispatch negotiation and a heavy understanding of sales tactics to increase margin
• Action AutoIMS for Trans Delay Holds, Cancellations, ETAs
• Following up with carriers on several VINs daily
• Process Fees and post-assessorial charges to record
• Request Hold Harmless/Releases
• Investigating kickback of VINs by carriers to get units re-dispatched
• Be comfortable holding carriers accountable to their plan
• Create and manage corrective action for a vendor
• Monitoring order entry failures throughout the day and correct
• Understanding of margin relative to position and some tracking of margin requirements
• Monitoring and correcting master data files for location errors
• Measuring performance understanding analytics for clients and vendors
• Report on performance results for high level management and executive leaders
• Compile vehicle transportation-related data and generate reports
• Follow all job-related duties as directed by supervisor
• Be an out-of-the-box thinker who can solve problems quickly

** Required: **

• 1-3 years administrative experience (in automotive industry preferred)
• Working knowledge of computer usage including Microsoft Excel, Outlook, and Word
• Ability to work independently in a matrix environment to execute and deliver results
• Excellent customer service and multi-tasking skills
• High attention to detail including precise data entry
• Excellent written and verbal communication skills
• Ability to work with a high sense of urgency in a dynamic, fast-paced environment
• High School Diploma or equivalent
• A valid driver's license and the ability to pass a background check and drug test are required.

** Preferred: **

• Some college education
• 1+ years of experience in transportation field or an automotive auction house
• 1+ years of experience in sales or call center

** About ASK: ** ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities

** ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates. **