Lead SRE

Lead Site Reliability Engineer

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign's Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

We are building an internal engineering function dedicated to owning the reliability, code-ification, and continuous delivery of our enterprise security tooling - replacing legacy, one-off consulting work with modern software engineering practices. As our founding Lead Site Reliability Engineer, you will architect and drive the infrastructure-as-code, automation, and operational maturity across our entire security platform portfolio - including SIEM/SOAR, EDR/NDR/XDR, SAST/DAST, CNAPP/CSPM. Partnering closely with Core Platform and DevOps engineering teams, you will establish high availability, self-service developer tooling, and automated guardrails at scale.

This position is an individual contributor role reporting to the Director, Identity and Access Management.

Responsibility

• Build and manage the underlying infrastructure, monitoring, telemetry, and compute environments to relieve downstream security teams of infrastructure overhead
• Lead engineering and IaC strategy for Microsoft Sentinel, including ingestion pipelines, workspace governance, detection frameworks, and cost optimization
• Develop reusable, hardened Terraform and Bicep/ARM modules deployed via automated CI/CD pipelines with integrated policy-as-code gates
• Architect cross-functional orchestration workflows connecting ITSM, messaging channels, and SIEM/SOAR platforms to streamline evidence collection and incident remediation
• Stand up automated, on-demand security sandboxes to support offensive security exercises and adversary simulation testing
• Establish infrastructure and monitoring capabilities to support dynamic safety validation and testing of AI-driven tools prior to production rollout
• Contribute to an internal developer portal offering visibility into vulnerability metrics, automated fix workflows, and guardrails
• Streamline compliance reporting by automating evidence gathering against regulatory benchmarks and industry security frameworks
• Mentor engineers across distributed teams, guide technical roadmap decisions, and champion operational excellence across the organization

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

Basic

• 12+ years of experience in SRE, cloud infrastructure, platform engineering, or security engineering with a Bachelor's degree or 8+ years of experience with a Master's degree
• 3+ years of experience leading a production platform as a senior or lead engineer
• Experience with Microsoft Sentinel and Azure Monitor/Log Analytics (workspace topology, connectors, KQL, automation rules, and playbooks)
• Experience with Terraform (custom modules, state architecture, multi-environment design)
• Experience building and managing automated release pipelines using Azure DevOps Pipelines, GitHub Actions, or similar platforms
• Experience with Python development
• Experience defining SLOs/SLIs, error budget management, observability strategies, incident response rotation design, and blameless postmortems
• Experience with technical writing and aligning stakeholders across Security, DevOps, and Product engineering

Preferred

• Experience extending security platform patterns to AWS or GCP environments
• Familiarity with OPA/Rego, Azure Policy, or static analysis tools like Checkov
• Prior experience automating compliance controls for SOC 2, ISO 27001, or FedRAMP benchmarks
• Microsoft SC-200, AZ-500, AZ-400, or HashiCorp Certified: Terraform Associate
• Familiarity with ARM or Bicep
• Experience with C#/.NET, Kubernetes, or container runtimes

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations:

Washington, Maryland, New Jersey and New York (including NYC metro area): $158,300.00 - $232,575.00 annual base salary

This role is also eligible for the following:

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
• Stock: This role is eligible to receive Restricted Stock Units (RSUs).

Global benefits provide options for the following:

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Work Authorization Notice: Please note that we do not provide visa sponsorship or immigration support for this position. Applicants must already be authorized to work in the United States on a full-time, permanent basis without the need for current or future sponsorship.

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you'll be loved by us, our customers, and the world in which we live.

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at View email address on click.appcast.io.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at View email address on click.appcast.io for assistance.

Applicant and Candidate Privacy Notice

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.