Automation Field Service Engineer

Automation Field Service EngineerThe Automation Field Service Engineer at Koops provides on-site support to repair, upgrade, and troubleshoot custom automation equipment at customer facilities. This role is critical to maintaining peak system performance and ensuring long-term customer satisfaction across a wide range of industries.At Koops, we aren't just recruiting employees, we're looking for fellow owners, because we are proudly employee-owned (ESOP).What You'll DoTroubleshoot, repair, and upgrade custom automation equipment at customer sitesSupport system performance and reliability throughout the equipment lifecycleDiagnose issues across mechanical, electrical, pneumatic, hydraulic, and controls systemsPerform hands-on work with PLCs, HMIs, robots, and vision systemsCoordinate solutions with internal teams and communicate directly with customersTravel to customer sites across North AmericaMaintain strong documentation and communication on service activitiesDeliver high-quality service with a focus on customer satisfactionWhat We're Looking ForWe're seeking a hands-on problem solver who enjoys working in the field, learning new technologies, and delivering solutions directly to customers. If you get bored easily and need challenging variety in your work, this might be the role for you.QualificationsExperience troubleshooting and repairing automated equipment in production environmentsKnowledge of controls systems including PLCs, HMIs, robots, and vision systemsAbility to diagnose and resolve issues across multiple disciplines (mechanical, electrical, controls, etc.)Strong communication and interpersonal skills with a customer-focused mindsetTeam-oriented approachHigh standard of integrity and strong problem-solving abilitiesWillingness and ability to travel 35%Education & ExperienceFour-year engineering or technical degree, or equivalent hands-on experience with custom automation equipmentExperience with controls programming (preferably Allen-Bradly PLCs/HMIs and/or robotic systems)Strong analytical and troubleshooting skills across mechanical, electrical, and software systemsWhy Koops?If you enjoy working as part of an engaged, collaborative team — we'd love to hear from you. In exchange for your time and expertise, Koops offers:A team that promotes professional and personal growthA workplace where you and your work are valuedAn encouraging, people-first cultureCompetitive wagesCompetitive Health, Dental, Vision and Life InsuranceWellness incentivesCutting-edge technologyAnd much more!