Product Quality Technician

Overview Base pay range: $24.69/hr - $37.03/hr. This position will require receiving, testing and evaluation of warranty returns through data entry, photo-documentation, testing triage, sample preparation, testing, analysis, filing, storage, and any related organizational tasks. The technician will also perform other relevant product quality tasks such as basic technical recommendations and/or testing related tasks. Responsible for keeping lab areas clean and organized. Responsibilities Receive, conduct, and document claim/warranty return evaluations using methods such as visual, dimensional, analytical, and functionality tests. Apply material and failure analysis techniques to determine functionality state and/or cause of failure. Communicate evaluation results to internal stakeholders within product quality and the warranty group. Enter data into the Warranty Management System; file, store, and organize claims. Assist with basic technical recommendations for the warranty team\u2019s claim determinations. Participate in Quality Investigations and/or alerts, including special testing, inspection, root cause and failure analysis, and related activities. Contribute to business success by proactively participating in team initiatives and process improvements. Qualifications Requires a high school diploma or equivalent with 3-5 years of experience. Strong working knowledge of software applications (e.g., Microsoft Office) and advanced organizational and problem-solving skills. Good cross-functional communication skills and interpersonal abilities; capable of collaborating across functions. Good mechanical aptitude and problem-solving skills. Experience with lab testing methodologies, tools, and processes; ability to document test steps and results clearly and in detail. Demonstrated accuracy, thoroughness, and attention to quality. Preferred Direct knowledge and experience in a manufacturing environment and experience with various machines (e.g., extrusion, molding, or machining). Experience with testing methods Visual examination Photography Stereo Microscopy Scanning Electron Microscopy (SEM) Functional testing Pressure testing Disassembly Tensile or mechanical testing Quality control test methods for manufacturing environments Analytical testing (FTIR, DSC including OIT, EDS) Certificates, Licenses and Registrations ASQ Quality Technician a plus Employment details Employment type: Full-time Job function: Quality Assurance Industries: Wholesale Building Materials #J-18808-Ljbffr