Salesforce Senior Technical Lead / Architect - Amazon Connect & Service Cloud Voice

Req ID: 379277

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Salesforce Senior Technical Lead / Architect - Amazon Connect Service Cloud Voice to join our team in Plano, Texas (US-TX), United States (US).

We are looking for a Salesforce Senior Technical Lead / Architect with Amazon Connect Service Cloud Voice Experience. This role is responsible for overseeing the technical aspects of Salesforce solutions development and implementation. This role requires strong Salesforce Service Cloud Voice and Amazon Connect Experience.

Responsibilities

• Translate business requirements into well-architected solutions that best leverage the Salesforce platform and products
• Provide detailed level of effort estimates for proposed solutions and articulate the benefits and risks to a solution’s feasibility and functionality
• Develop custom solutions and interfaces leveraging the Salesforce platform
• Lead the technical delivery of Salesforce implementations including development of custom solutions and interfaces, managing technical scope and client expectation, and maintaining system integrity
• Create and maintain comprehensive technical documentation including design specifications, deployment guides, and system support guides
• Lead and manage end-to-end Salesforce projects
• Design and develop customizations using Salesforce.com developer toolkit
• Architect, design, and develop custom applications on the Salesforce platform using Apex programming
• Establish and maintain user roles, profiles, security settings, access levels, and sharing rules
• Perform data migration and maintain data quality using standard Salesforce data tools
• Guide and mentor the development team, ensuring code and design quality
• Collaborate with stakeholders to manage and prioritize project backlogs
• Stay current with Salesforce updates and new technologies and leverage them to bring business benefits
• Ensure the Salesforce system aligns with company’s business processes and collaborate with stakeholders to continually improve and further optimize the system
• Perform code reviews for ongoing projects to ensure that code quality is at the highest level possible and appropriate design patterns are being used
• Provide mentorship and supervise development team
• Stay up to date with the latest Salesforce updates and features to provide guidance on best practices and new functionalities
• Designing and implementing Salesforce-based systems and applications to meet business requirements.
• Leading a team of Salesforce developers and ensuring best practices in development and integration are followed.
• Collaborating with stakeholders to gather requirements and define project scope, while maintaining high technical standards.
• Provide technical expertise and guidance to business stakeholders to ensure effective use of Salesforce for their needs

Qualifications

• 12+ years of experience in Salesforce Ecosystem and integrations experience with various systems.
• 5+ years experience in Salesforce Service Cloud Voice (SCV)
• 5+ years of experience in Amazon Connect ecosystem (application, telephony, routing, AI, and DevOps layers)
• 6+ years experience in Salesforce architecture, services, and security model
• 6+ years of experience in Salesforce Development Toolkit (Apex, Visualforce, Lightning, etc.)
• 6+ years of experience in Salesforce’s data model and how and when to create custom objects, junction objects, and other model items
• 5+ years of experience with Agile development methodologies and tools i.e. Jira
• Experience in Databricks
• Excellent analytical, problem-solving, and communication skills
• Experience leading and mentoring a team of developers

Salesforce Certifications

• Platform Developer I,
• Certified Sales Cloud and Service Cloud

Degree

• BS/MS degree in Computer Science, Information Technology or relevant field

NTT DATA provides a reasonable range of compensation for U.S.-based positions. The starting pay range for this remote role is $128,858.00 to $238,625.00 This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate’s actual work location, relevant experience, technical skills, and other qualifications.

This position may also be eligible for incentive compensation based on individual and/or company performance.

This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and ADD insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.

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About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in RD.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form,

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