Client Services CI Supervisor

Job Summary This position will be responsible for the supervision of Client Services team members and manages various refresh programs, work streams, and tasks as assigned. The incumbent is a recognized project management expert and is responsible for all aspects of supporting enterprise-level projects for the Client Services unit within Information Technology. This includes but is not limited to strategic planning, budgeting, level 3 technical escalations, project resource management, customer relationship, portfolio management, technical guidance, client systems planning and implementation, and other special projects as required. This position also manages budget, cashflows, and procurement activities for Client Services. The incumbent must work with full independence and decision‑making responsibility under limited direction and act as a lead to all IT Client Services team members as well as the project team members. Incumbent acts as the department’s liaison with clinical departments, clinics, vendors, clinical engineering, research, education, and all other departments throughout UC Davis Health. Apply By Date 5/29/2026 by 11:59pm Minimum Qualifications Bachelor’s degree in a related area and/or equivalent experience or training Three (3) or more years of supervisory experience Five (5) years of program/project management experience managing implementations or programs of varying size and scope Experience with Project Management tools (e.g., Microsoft Project) and other MS Office tools Experience managing multiple technology or computer infrastructure projects Solid interpersonal and management skills; demonstrated skill in managing technical staff Excellent oral and written communication skills, with the ability to explain highly technical information clearly to both technical and non‑technical personnel Ability to work independently, set priorities, organize the work of others, and meet deadlines Working knowledge of hardware, software, and desktop applications related to desktops, laptops, mobile devices, printers, multi‑function devices, scanners, carts, etc. Strong strategic thinking and ability to create long‑term roadmaps and processes for project/service delivery improvements Knowledge of project management principles, theories, and concepts Demonstrated ability to work independently and in a team environment to provide technical support and consulting services to clients via telephone, email, and in‑person Preferred Qualifications Experience managing projects and staff within a university or health care industry Experience supporting IT systems in an enterprise environment of 15,000 or more customers Ability to work effectively with clinical, administrative, and executive staff, displaying a courteous and professional attitude at all times Creative problem‑solving skills with innovative concepts Ability to work effectively with other members of the management team to proactively triage and resolve customer issues Key Responsibilities 40% – Supervisory Responsibilities 40% – Program Management & Analytics 10% – Purchasing Process 10% – Customer Services Department Overview UC Davis Health Innovation Technology accomplishes planning and implementation activities to service the UC Davis Health environment for teaching, clinical high‑quality patient care, and research. The Client Services team is responsible for the deployment, maintenance, lifecycle management, troubleshooting, and support for client devices (desktops, laptops, virtual desktop infrastructure, mobile devices, printers, multi‑function devices, scanners, carts, etc.) and their connectivity to the network, applications, and databases as well as locally installed business productivity applications. The department provides technical leadership and support for the cost‑effective use of computers, software, and networking, including installation, training, and problem resolution. Position Information Salary or Pay Range: $8,533.33 – $16,866.67 Salary Frequency: Monthly Salary Grade: Grade 25 UC Job Title: INFO SYS SUPV 2 UC Job Code: 000530 Number of Positions: 1 Appointment Type: Staff: Career Percentage of Time: 100% Shift: M‑F Location: UCDHAS Building (HSP165) Union Representation: 99 – Non‑Represented (PPSM) Benefits Eligible: Yes Worksite: 100% on‑site Benefits Medical plans of various types and levels UC pays for dental and vision insurance premiums for employees and families Extensive leave benefits including pregnancy, parental, family & medical leave Paid holidays annually as stipulated in UC Davis Health Policies or Collective Bargaining Agreement Paid time off/vacation/sick time as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement Continuing education allowance and education reimbursement program as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement Access to professional development courses and learning opportunities WorkLife and wellness programs and resources On‑site employee assistance program including free mental health services Supplemental insurance options: life, short–term and long–term disability, pet insurance, legal coverage Public Service Loan Forgiveness Qualified Employer & Student Loan Repayment Assistance Program for eligible roles Retirement benefits: pension and other retirement saving plans Physical Demands Standing – Frequent 3 to 6 hours Walking – Frequent 3 to 6 hours Sitting – Frequent 3 to 6 hours Lifting/Carrying 0‑25 lbs – Occasional up to 3 hours Pushing/Pulling 0‑25 lbs – Occasional up to 3 hours Bending/Stooping – Occasional up to 3 hours Squatting/Kneeling – Occasional up to 3 hours Keyboard use/repetitive motion – Occasional up to 3 hours Mental Demands Sustained attention and concentration – Frequent 3 to 6 hours Complex problem solving/reasoning – Frequent 3 to 6 hours Ability to organize & prioritize – Frequent 3 to 6 hours Communication skills – Frequent 3 to 6 hours Numerical skills – Occasional up to 3 hours Constant interaction – Occasional up to 3 hours Customer/Patient contact – Occasional up to 3 hours Multiple concurrent tasks – Frequent 3 to 6 hours Work Environment UC Davis is a smoke‑and‑tobacco‑free campus effective January 1, 2014. Smoking, use of smokeless tobacco products, or unregulated nicotine products is strictly prohibited on any UC Davis property, indoors and outdoors, including parking lots and residential space. Must be able to work nights and/or weekends as needed. Special Requirements Employment contingent upon a criminal background check and may include drug screening, medical evaluation clearance, and functional capacity assessment. Designation as a mandated reporter under CANRA and UC policy; employment contingent on compliance with applicable policies, procedures and training requirements. Misconduct Disclosure Requirement Final candidate who accepts a conditional offer of employment will be required to disclose any final administrative or judicial decisions, allegations or ongoing disciplinary proceedings within the last seven years pertaining to misconduct. EEO Statement UC Davis is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. #J-18808-Ljbffr University of California- Davis Health