Customer Service Specialist

Job Description

Job Description

Job Summary

A growing customer support team in San Antonio, TX is seeking a Customer Service Specialist to join its VIP Platinum Team. This direct hire opportunity is ideal for an experienced customer care professional who enjoys resolving complex issues, supporting high-value customers, and creating positive service experiences in a call center environment.

This high-visibility role offers the opportunity to be part of a new program with meaningful business impact. The team is focused on empathy, professionalism, accountability, and continuous improvement, with supportive leadership and a collaborative culture that encourages growth. Candidates who want long-term career potential, cross-training opportunities, and a positive team environment will find this Customer Service Specialist role especially rewarding.

Key Responsibilities

- Serve as a front-line brand ambassador by delivering professional customer support, guidance, and issue resolution across multiple communication channels.
- Handle escalated customer concerns with empathy, sound judgment, and a customer-first mindset.
- Turn neutral or negative customer experiences into positive outcomes through proactive communication and tailored solutions.
- Accurately document customer interactions, ticket updates, trends, and resolutions using CRM tools.
- Partner with quality, support, and internal teams to resolve service issues and improve the overall customer experience.
- Identify customer patterns, service risks, and opportunities to improve support processes.

Compensation and Benefits

- Direct hire opportunity.
- Location: San Antonio, TX.
- Flexible work environment with flexibility after training completion.
- Opportunity to work on a high-visibility program with meaningful business impact.
- Collaborative culture focused on respect, continual improvement, and teamwork.
- Growth opportunities with promotion from within.
- Ability to cross-train and expand expertise across Business and Public Sector lines of business.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:


-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:


- transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.


verify.uscis.gov/web/media/resourcesContents/E - Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

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\nCompany Description

This company offers growth and a great group of people to work with.

Company Description

This company offers growth and a great group of people to work with.