Customer Service Administrator

Job Description

We are seeking a detail-oriented and customer-focused Customer Service Administrator (CSA) to support our sales and customer service teams. This role is ideal for someone who enjoys working with data, coordinating across departments, and ensuring customers receive timely and accurate service.


You will play a key role in managing customer orders, inventory, and communications while supporting a collaborative, fast-paced environment.

Responsibilities:

• Provide administrative support to the sales team, including CSR and sales leadership
• Review, process, and enter customer quotes and orders into CRM and ERP systems
• Manage customer order books daily and communicate delivery updates to the CSR
• Coordinate with Procurement to resolve part delays and orders on hold
• Monitor customer usage data and identify trends or concerns for the sales team
• Manage contract customer inventory levels and flag potential issues proactively
• Track new parts entering inventory and advise on availability timelines
• Review part cost changes and notify the sales team accordingly
• Respond to customer email and phone inquiries within one business day
• Process monthly consumption and usage reports
• Maintain accurate and up-to-date records in the company CRM
• Support the sales team with additional duties as needed

Requirements:

• Strong customer service experience
• Experience working in a cross-functional team environment
• High competency in Microsoft Office, especially Excel with a focus on Pivot Table
• Ability to analyze large amounts of data and prepare reports
• Strong attention to detail and organizational skills
• Effective communication skills
• Ability to work independently with minimal supervision
• Knowledge of the aerospace industry is preferred but not required
• High school diploma or GED required
• Associate's or Bachelor's degree preferred or equivalent experience

Schedule:

• Monday - Thursday
• 7 AM - 4 PM
• Friday
• 7 AM - 11 PM

Pay Rate:

• $19-$28/Hour

Location:

• San Antonio, TX 78219

About Us:
FirstOption Workforce Solutions exists to help people build better lives and we sincerely appreciate your interest in joining our team. We provide staffing services and opportunities that make a real difference in the lives of those we serve. Our values reflect who we are as people and guide everything we do. Every member of the FirstOption Workforce Solutions Team is passionate about and committed to excellence in all we do.

Are you ready to join a team who is committed to delivering world-class services to our valued clients? Do you believe that anything worth doing is worth doing right? Would you thrive in a work environment that encourages and supports you in realizing your full potential? Are you a hard worker, dependable, punctual and someone who does whatever is needed to get the job done? FirstOption Workforce Solutions is a place where a person's talents and hard work are valued, so if you answered YES to the questions above, we would like to talk with you.

EEO STATEMENT :
Equal Employment Opportunity has been, and will continue to be, a fundamental principle at our Company, where employment is based upon personal capabilities and qualifications without discrimination because of race, color, religion, sex, sexual orientation, age, national origin, disability, or any other protected characteristic as established by law. This policy of Equal Employment Opportunity applies to all policies and procedures relating to recruitment and hiring, compensation, benefits, termination and all other terms and conditions of employment.

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Meet your Staffing Specialist

Kenneth Rodriguez
Staffing Specialist