ANALYST I

Job Title

The Unemployment Insurance Support Division (UISD) is seeking to recruit an innovative and motivated individual to join the team. The analyst position is in the Unemployment Insurance (UI) Program Policy & Specialized Programs Section, Customer Support Unit. Division team members support the delivery of the UI program, policy and procedure development, and UI automation efforts.

As a UI Program Analyst in the Customer Support Unit, you will participate in various work groups; analyze, resolve, and provide written summaries to internal and external stakeholders regarding complicated UI claim issues; develop and/or update policy and procedures; prepare UI Program Notices (UIPNs), UI Manual Amendments, memorandums, etc.; research and respond to management regarding issues or changes; prepare analyses on proposed legislation; assist with providing technical support, advice, and/or training to field office staff; and participate in UI program automation/modernization efforts.

If you want to be part of a support team focused on providing excellent customer service, consider joining our professional organization aimed at helping the department provide valuable and innovative services to meet the evolving needs of employers, workers, and job seekers.

This position may be eligible for a hybrid work schedule. The amount of telework is at the discretion of the Department and is subject to change as business needs arise.

EDD employees will be required to report to their assigned office on their designated in-office days. California Government Code Section 14200 requires employees to reside in California to telecommute. Travel expenses to and from the assigned headquarters are the responsibility of the employee.

All telework schedules are subject to change and may be reevaluated at any time. Specific telework arrangements may be discussed in more detail with the respective hiring manager. Telework does not change the terms and conditions of employment, the essential functions of job duties, or required compliance with the EDD's policies. This position exists in Sacramento County.

This position is headquartered at the New Labor Agency Building (NLAB), a newly remodeled high-rise building. Located in the heart of Downtown Sacramento and in close proximity of the State Capitol and the Golden1 Center, this beautiful and modern building provides the following amenities: Break areas, wellness/lactation rooms, coffee points, a fitness center with private showers, a Career Center for EDD Employees, a micro market, building-wide WiFi, an outdoor terrace, bike storage, nearby public transit options, and much more.

Apply today for the opportunity to work in this state-of-the-art building!

Effective July 1, 2025, specific Bargaining Units and associated Excluded State employees are subject to a salary reduction between 2% - 4.62% in exchange for hours in the Personal Leave Program 2025 (PLP 2025) per month. For more details, please visit the California Department of Human Resources (CalHR) website.

You will find additional information about the job in the Duty Statement.