ServiceNow Administrator
Concero
!!MUST BE LOCATED IN THE ST. LOUIS AREA!!
Job Description A Day In The Life: Serve as the primary point of contact for assigned ServiceNow modules and capabilities, supporting both business and technical teams Gather, define, and document business requirements, translating them into user stories and functional specifications Manage and prioritize the product backlog, ensuring alignment with business needs and platform strategy Partner with developers and administrators to support the design, configuration, and enhancement of ServiceNow applications (ITSM, HR, Project Management, CMDB, etc.) Participate in sprint planning, testing, and release activities to ensure high-quality delivery of features and enhancements Support platform governance by ensuring configurations follow best practices and align with established standards Monitor platform performance and user feedback to identify opportunities for improvement and optimization Assist in troubleshooting issues and coordinating resolutions with technical teams Maintain documentation and contribute to knowledge-sharing efforts to support adoption and usability Collaborate with stakeholders to ensure solutions are aligned with business processes and deliver expected outcomes Necessary Qualifications: Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience) 3-5 years of experience working with ServiceNow or similar enterprise platforms ServiceNow certifications are a plus Experience supporting or configuring ServiceNow modules such as ITSM, HR, Project Management, or CMDB Strong understanding of Agile methodologies, backlog management, and product ownership principles Ability to translate business needs into clear technical requirements and user stories Working knowledge of ServiceNow flows, integrations, and scripting Strong problem-solving skills and attention to detail Effective communication skills, with the ability to collaborate across technical and non-technical teams Highly organized and able to manage multiple priorities in a fast-paced environment Self-motivated with a proactive approach to continuous improvement #J-18808-Ljbffr ConceroVacancy posted 5 days ago
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