Project Manager - Branch Banking Chief of Staff Team

Job Description

Job Description

At JPMorgan Chase, our employees are dedicated to building lifelong relationships by helping customers make the most of their money and innovating to best serve our clients. 

We’re seeking a highly organized and proactive professional to join the Branch Banking Chief of Staff Team as a Project Manager supporting strategic and operational initiatives impacting more than 4,500 branches nationwide.

This role offers broad exposure to senior leaders, enterprise priorities, governance routines, employee engagement programs, and rapid-delivery business initiatives. The successful candidate will help drive execution across a diverse portfolio while partnering with stakeholders throughout Consumer Bank to advance key priorities and deliver meaningful business outcomes.

Success requires strong communication skills, sound judgment, intellectual curiosity, and the ability to influence outcomes across a matrixed organization while navigating ambiguity and competing priorities

Job Responsibilities

• Drive Strategic and Operational Initiatives - Lead and coordinate high-visibility initiatives that support Branch Banking priorities. Establish clear plans, manage timelines and dependencies, monitor progress, and ensure successful delivery of business outcomes across multiple workstreams. Projects may range from operational improvements and branch initiatives to technology-adjacent implementations and process enhancements

• Support Leadership Routines - Partner with leadership teams to prepare executive-ready communications, presentations, business reviews, staff meeting materials, and strategic updates. Translate complex information into clear and concise messages that help leaders make informed decisions and drive action

• Coordinate Governance and Oversight Forums - Own the operating rhythm for governance and oversight committees by facilitating agendas, coordinating materials, documenting key decisions, tracking action items, and ensuring accountability through completion. Anticipate risks, elevate issues, and help stakeholders remain prepared for critical discussions and decision points

• Champion Employee Recognition Programs - Manage and continuously improve key employee recognition and engagement programs, including communication strategies, stakeholder coordination, governance routines, and program effectiveness measures. Help strengthen employee engagement by ensuring programs are delivered with operational excellence and meaningful impact.

• Promote Operational Excellence - Establish structure and discipline across a dynamic portfolio by maintaining documentation, monitoring commitments, identifying risks, and ensuring transparent communication and follow-through. Bring a continuous improvement mindset and help create scalable solutions that improve efficiency and effectiveness

 

Required qualifications, capabilities and skills

 

• 2+ years of experience in project management, business management, strategy & operations, consulting, program management, or a related field 

• Exceptional written and verbal communication skills

• Demonstrated ability to create executive-ready presentations and communications 

• Strong organizational skills with the ability to manage multiple priorities simultaneously 

• Experience coordinating work across diverse stakeholder groups 

• Ability to navigate ambiguity, exercise sound judgment, and drive execution with limited direction 

• Proven problem-solving and critical-thinking capabilities 

• Proficiency in Microsoft PowerPoint, Excel, Teams, and related productivity tools 

• Strong attention to detail and commitment to quality

 

Preferred qualifications, capabilities and skills

 

• Experience supporting executive leadership teams, Chief of Staff organizations, or business management functions 

• Experience leading governance, risk, compliance, or oversight routines 

• Familiarity with branch banking, retail financial services, or large-scale operations 

• Experience supporting employee engagement, recognition, or communications programs 

• Experience working within a highly matrixed organization 

• Familiarity with AI-enabled productivity tools and the application of large language models to improve communication, planning, analysis, and operational efficiency while adhering to appropriate controls and governance requirement

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

We are here to help you manage your money with checking, savings and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of nearly half of U.S. households.