Front Desk/Manager

Job Description

Job Description

Benefits:

• 401(k) matching
• Company parties
• Competitive salary
• Free food & snacks
• Health insurance
• Paid time off

The Front Desk Coordinator ensures smooth daily operations by managing patient communication, scheduling, financial coordination, and administrative support to maintain an efficient and welcoming dental practice.
. Key Responsibilities
Patient CheckIn/Out Greet patients, verify information, update records, and manage endofvisit procedures.
Appointment Scheduling Manage calendars, confirm appointments, handle cancellations, and optimize provider schedules.
Insurance Verification Confirm eligibility, benefits, frequencies, and preauthorizations.
Financial Coordination Present treatment plans, collect payments, explain balances, and process claims.
Phone & Communication Management Answer calls, respond to messages, and maintain professional communication.
Record Management Maintain accurate patient records and ensure HIPAA compliance.
Office Support Assist with daily administrative tasks, reports, and office organization.

. Required Skills & Qualifications
Customer Service Skills Friendly, professional, patientfocused.
Dental Software Knowledge Experience with Dentrix, Eaglesoft, OpenDental, or similar.
Insurance Understanding PPO, HMO, Medicaid, preauths, frequencies, limitations.
Communication Skills Clear verbal and written communication.
Multitasking Ability to manage phones, patients, and admin tasks simultaneously.
HIPAA Knowledge Protect patient privacy and follow compliance rules.
Basic Accounting Payment posting, balancing, and financial accuracy.

Preferred Experience
12 years in a dental office or medical front desk
Familiarity with treatment planning , insurance breakdowns , and claim followup
Bilingual skills -Fluent in English and Spanish

Personal Qualities
Warm, welcoming, and patientfocused
Detailoriented and organized
Calm under pressure
Teamoriented
Problemsolver with a positive attitude