Service Manager

Overview Waltham Pest Services is the original pest control provider in the New England area. We pride ourselves on providing first‑class services with a focus on public health and safety. We innovate to add new services to keep homes and businesses in our area safe and healthy. We also focus on our people: their health and safety are just as important to us, and we want them to be happy in their roles. We are currently seeking a Service Manager . This position will be based out of our Agawam, MA branch. Benefits Competitive Compensation – Base Salary & Bonus Plan Comprehensive benefits: medical, dental, vision, 401(k) with company match, stock purchase, tuition reimbursement, and more Paid Time Off (Holiday/Vacation/Sick) Company Vehicle & Gas Card Award‑winning Paid Training Smartphone, Equipment, etc. Opportunities for growth, development, and advancement Awards and recognition Responsibilities The Service Manager will lead a team dedicated to delivering exceptional service and expertise for families and businesses. As an operational leader, you will be responsible for overall management of the service team, including quality service delivery, fleet management, service team sales, and overall customer satisfaction. What You’ll Be Doing Lead and mentor a group of front‑line colleagues Provide highly skilled “hands‑on” management Train and develop technicians Monitor scheduling and routing to drive efficiencies and productivity Schedule client services and route service technicians Motivate the service team to provide high‑quality customer and technical services Guide service technicians in resolving client issues and concerns Ensure that customer expectations are met Interact with both commercial and residential clients Perform quality site inspections Review and submit all service‑related documents and reporting Assist with interviewing and selecting service technicians and trainees Maintain inventory of equipment and supplies Multi‑task within a fast‑paced environment Qualifications What We’re Looking For: The ideal candidate will have at least 3 years of supervisory or management experience in a service‑based industry (e.g., pest control, lawn care, construction, package delivery) or other relevant management experience. We seek individuals who are creative thinkers with an emphasis on building teams and long‑term profitable relationships. Requirements High School Diploma/GED Excellent communication skills Valid driver’s license Must be 18 years of age We will consider all qualified candidates in compliance with applicable federal, state, and local laws. Physical Demands / Working Environment Safely use a ladder within the manufacturer's weight capacity Lift and carry up to 50 lbs. Safely access crawl spaces, attics, confined spaces, roofs, etc. Ability to work in all types of weather conditions Estimated Salary Range: $65,000.00 – $65,000.00 per year plus Bonus Plan. Waltham Pest Services is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. #J-18808-Ljbffr Rollins, Inc.