Operations Manager

DFW TEXAS, DFW Airport, Dallas, Texas, United States of America Job Description Posted Friday, June 12, 2026 at 4:00 AM On the ground, dnata USA keeps 27 of the country’s major airports connected – both with each other and the world, including John F. Kennedy Airport in New York City. Handling 200,000 tonnes of cargo, guiding 15,000,000 passengers and keeping 50,000 flights in the air each year, the work that the dnata USA team completes on the ground is crucial to keeping the country in the air. Airport Operations Manager The Airport Operations Manager directs, assesses, monitors, evaluates, coordinates and oversees the daily operational activities by performing the following duties personally as well as through the support of facility personnel. Oversight of daily operations to include staffing assignments, oversight of operational safety, adherence to company policy while maintaining a professional manner with both internal and external customers Drive excellence through appropriate disciplines Use applicable customer technologies to support Safe and on-time operations to include individual carrier SOP’s Lift baggage and or cargo weighing up to 70lbs. when loading/unloading aircraft, carts, and containers Loading/unloading may require lifting over 100 items for a single aircraft Push/pull loaded and empty carts and containers during loading/unloading operations Couple/uncouple carts and/or cargo container dollies Ascend/descend jet-way stairs while carrying baggage Bend/stoop and crawl to move and stack/unstack cargo in aircraft and containers Stand for up to 4 hours in all weather conditions to upload or unload cargo and direct traffic Walk continuously to load/ unload cargo from pallets, containers, carts, or conveyor belts Complete safety checklists for motorized equipment Drive and operate motorized equipment (Tug, Belt Loader) Read and interpret aircraft load sheets, checked baggage tags, and cargo labels Operate a computer to enter and retrieve data for weight and balance purposes Count baggage/cargo being uploaded/ unloaded during operations Connect support equipment to aircraft such as PC Air, GPU etc. Use signalling devices to communicate with co-workers or flight crew Ensure compliance with dnata, TSA and Federal Aviation Administration (FAA) regulations and policies Carries out management responsibilities in accordance with the organization’s policies and applicable laws Establishes a culture that promotes safety through daily observation, shift briefings/safety meetings, routine audits, training and documented safety procedures. Conducts oneself in such a way as to become the benchmark for the Station in integrity, fairness, personal attitude and respect for others Perform other duties as assigned Can meet the Station’s attendance standards Job Qualifications 2-3 years Aviation Management Experience Required Effective people management and planning/organizing skills, customer focused and analytical with good judgment, able to work under pressure and a team player Ability to deal with conflict Good communication skills Ability to work under pressure Customer focus and quality awareness Computer proficiency, Office 365, Word/Excel Must be able to work flexible working hours #J-18808-Ljbffr