Customer Support Specialist II

Full-time

Total Energies

Activities
ABOUT US
For more than 35 years, Midé Technology-part of the Hutchinson family-has operated as an innovative and adaptable engineering services and R&D organization based in Woburn, MA. With a team of over 50 employees, we deliver advanced products and solutions to customers across U.S. government agencies (including the Department of Defense and NASA) as well as the broader commercial market. Our work spans piezoelectric components, shock and vibration sensors and software, and smart systems designed to provide meaningful value and technical insight to our customers.
POSITION:
Customer Support Specialist II
Reporting to the Senior Director of Marketing Engagement
AS A CUSTOMER SUCCESS SPECIALIST, YOU WILL:
• Bring enthusiasm for delivering a strong customer experience.
• Approach problem-solving with curiosity and creativity.
• Maintain flexibility and adaptability in the face of challenges and change.
• Demonstrate a willingness to learn and continuously improve.
• Build lasting relationships with customers and internal colleagues.
• Support a positive team culture grounded in equality and inclusion.
KEY RESPONSIBILITIES:
• Serve as the primary point of contact for all customer support requests.
• Resolve customer inquiries by connecting customers to the appropriate resources.
• Document all communications using customer support tools such as HelpScout and HubSpot.
• Show openness to using AI tools to enhance efficiency in the role.
• Assist with marketing research by creating and maintaining customer profiles.
• Collect customer feedback to support product development decisions.
• Complete occasional administrative tasks, including facilitating customer payments.
• Stay informed about evolving customer service best practices and new support tools.
YOU HAVE:
• Initiative to identify opportunities for improvement, efficiency, and growth.
• Excellent critical thinking and problem-solving abilities.
• Comfort interacting with highly technical customers and internal stakeholders.
• Ability to learn and understand our products and software platforms.
• At least two years of experience in a customer-facing role.
• Strong attention to detail and the ability to manage multiple priorities.
• Clear and effective communication skills.
• A consistent track record of meeting and exceeding goals.
• A four-year college degree in business, communications, psychology, or a related field.
PLUSES:
• Experience with customer support platforms such as HelpScout or HubSpot.
• Familiarity with CRM tools, particularly HubSpot.
• Understanding of marketing and sales processes.
• Customer service or customer-facing experience at a technical or SaaS company.
• Interest in emerging technologies.
Additional Information
TotalEnergies values diversity, promotes individual growth and offers equal opportunity careers.
Apply

Facebook

Email

X

LinkedIn

<
We are 40 000 men and women who meet the challenges faced by our automotive, aviation, defence and industry customers every day. Our passion for challenge and our enthusiasm encourage us to imagine, design and produce high performance and innovative fluid, sealing system and anti-vibration solutions. Working at Hutchinson means being curious about everything, contributing to the evolution of mobility and reducing carbon emissions.
Join us and show what drives you!
A French company with an international presence (25 countries): 170 years of history and passing on our know-how.

5 billion in turnover, with 5% invested in R&D.

Apply

Vacancy posted 23 days ago

Similar jobs that could be interesting for youBased on the Customer Support Specialist II in Washington DC vacancy

Customer Service Associate II
...eagerness to get things done make you the right person for our Customer Service Associate II position. Join our team today and let's create an... ...operations of your assigned store, from merchandising to supporting customers. While focusing on providing a clean, welcoming...
Suggested
Contract work
Part time
Local area
Dollar Tree
Silver Spring, MD
10 hours ago
Customer Service Associate II
As a Customer Service Associate II, you’ll be responsible for assisting with the daily operations of your assigned store, from merchandising to supporting customers. While focusing on providing a clea...
Suggested
Dollar Tree
Capitol Heights, MD
4 days ago
Branch Member Service Representative I/II
$23.06 - $28.83 per hour
...procedures; cooperates with, participates in, and supports adherence to all internal policies,... ...One year of experience providing direct customer/member service preferably in a business... ...required qualifications to BMSR I, BMSR II, and Senior Branch MSR. Working Conditions...
Suggested
Part time
Work at office
Relocation package
Tower
Laurel, MD
1 day ago
Private Client Advisor II
...Private Client Advisor II Chevy Chase, Maryland To proceed with your application... ...and rewarding performance, and supporting our teammates' physical, emotional, and... ...work with and identify the need for team specialists; collaborate closely with other team members...
Suggested
Work at office
Flexible hours
Shift work
Day shift
Bank of America
Chevy Chase, MD
4 days ago
Office Assistant II
$18.7 - $32.72 per hour
...receipt responsibilities. The Office Assistant II will assist with medical record... ...request. Works closely with Patient Insurance Specialists, secretaries, and nurses to coordinate... ...andKnowledge Skills and AbilitiesExcellent customer service skills and excellent verbal and written...
Suggested
Work at office
Flexible hours
MedStar Health
Bethesda, MD
22 hours ago
General Clerk II
$21.96 per hour
...Eligible Employer Service Contract Act (SCA) Position Hourly Rate: $21.96 Duties and Responsibilities The General Clerk II performs clerical tasks associated with the maintenance of records for students enrolled in the Job Corps Program. The General...
Hourly pay
Contract work
Local area
Eckerd Youth Alternatives
Washington DC
1 day ago
Client-Focused Banking Advisor II
TD Bank in Arlington, VA is seeking a Retail Banker II to act as a customer liaison, delivering TD’s brand promise with financial expertise and consultative advice. You’ll assess customer needs, recommend TD solutions, and help customers achieve their financial goals. The...
TD Bank
Arlington, VA
4 days ago
Tier II Help Desk Technician - Windows & Remote
...GROUP LLC in Washington, DC is seeking a Tier II Help Desk Computer Specialist to provide advanced troubleshooting and support for desktop systems in a federal environment.... ...and requires technical proficiency in IT support and customer communication. #J-18808-Ljbffr...
Remote work
Work from home
Flexible hours
CELESTIAL INNOVATIONS GROUP LLC
Washington DC
1 day ago
Service Desk Analyst II
$21.63 - $31.25 per hour
...Overview As a Service Desk Analyst II, you will be responsible for answering technical support calls and responding to emails from our customers, providing Level 2 technical assistance directly to the ePlus customer base. You will provide accurate and efficient problem...
Hourly pay
Contract work
Local area
Remote work
ePlus Technology, inc.
Washington DC
2 days ago
Office Operations Coordinator (Administrative Assistant II)
$30 - $35 per hour
...Office Operations Coordinator (Administrative Assistant II) Concurrent Technologies Corporation Crystal City, VA Location... ...highly organized and proactive Office Operations Coordinator to support our Crystal City office and client teams. This role is ideal for...
Full time
Work at office
Relocation
Concurrent Technologies Corporation
Arlington, VA
10 days ago
Administrative Support Specialist II - DoD Exec Support
Ethic Tech LLC is seeking an Administrative Support Specialist II to provide high-level administrative and operational support to WHS leadership and staff in a DoD environment. You will manage correspondence, prepare reports and executive documents, and coordinate front...
Ethic Tech, LLC
Alexandria, VA
1 day ago
Personnel Assistant II
Position Summary The Personnel Assistant II (Identity Credentialing Specialist) provides professional customer service and administrative support in a secure credentialing environment. This position verifies customer identity, processes credential applications and updates...
Work at office
North South Consulting Group
Washington DC
3 days ago
Deskside Support Technician (Tier II)
$39 per hour
...Job Description Job Description Job Title: Deskside Support Technician (Tier II) Location: Washington, DC Type: Contract Contractor Work Model: Onsite – onsite Pay: $39/h Security Clearance: Public Trust Overview This role is supporting a fast-paced government...
Contract work
For contractors
Work at office
Local area
System One
Washington DC
17 days ago
Desktop Support Analyst II
$30 per hour
...Description Job Description Join DYOPATH as a Desktop Support Analyst II Are you passionate about solving technical challenges,... ...attention to detail, and a commitment to delivering excellent customer support. If you enjoy advanced technical problem‑solving,...
Work experience placement
Monday to Friday
Day shift
DYOPATH
Washington DC
9 days ago
Help Desk Technician - Tier II - TS/SCI with Polygraph
...MAKE AN IMPACT: ~ Provides network monitoring during customer core hours with 24/7 on-call support (on-call support includes weekends and holidays). ~... ...1-M at the Information Assurance Technical (IAT) Level II role. ~ Security Clearance Level: Active TS/SCI with...
General Dynamics Information Technology
Washington DC
a month ago
Tier II Deskside Support Technician (HHS)
...Transparency matters! While we’re not actively hiring for a Tier II Deskside Support Technician at this moment, we’re always excited to connect... ...Procedures (SOPs) and enter or receive tickets for customer support and ensure proper closeout of tickets once resolution...
Work at office
Local area
Remote work
Monday to Friday
Shift work
Weekend work
Symposit LLC
Silver Spring, MD
22 days ago
Service Desk Technician II
...professionally? We can help! We are seeking a Service Desk Technician II to provide IT Technology Services for the Central UNICOR office... ...Technology Services contract, providing advanced Service Desk support by resolving workstation issues, managing accounts, maintaining...
Full time
Contract work
Part time
Work at office
Remote work
Terrestris Global Solutions
Washington DC
more than 2 months ago
IT Support Analyst II
$55k - $65k
...Job Description Job Description Position Title: IT Support Analyst II (Full Time / Non-Exempt) Who’ll You... ...hardware and software troubleshooting to internal and external customers, and serve as an escalation point for Tier I issues. ~...
Full time
Temporary work
Work experience placement
Work at office
Local area
Immediate start
Remote work
Relocation
Flexible hours
Vimly Benefit Solutions
Washington DC
17 days ago
IT Support Technician II
$28.54 per hour
...Job Description Job Description Job Title: IT Support Technician II Location: Washington, DC ONSITE Type: Contract To Hire Compensation... ...desk-side support experience, excellent documentation and customer service skills, and the ability to obtain and maintain a...
Contract work
Local area
System One
Washington DC
17 days ago
Tier II Help Desk Technician - Secret Clearance
Koniag Government Services, a subsidiary of Koniag, is seeking a Tier II Help Desk Technician in Arlington, VA. The role requires an active Secret clearance and at least 2 years of help desk experience to troubleshoot, configure, and install software on a variety of devices...
Koniag Services, Inc.
Arlington, VA
1 day ago
Tier II Remote Support Technician
$55k - $75k
As the Tier II Remote Support Technician (Solution Center) (Mid-level), you will act as a model of customer service excellence to all organizational staff members in Tier II Desk Side & Remote Support as part of DISA's Command, Control, Communications, and Computers Enterprise...
Remote job
Full time
Contract work
For contractors
For subcontractor
Local area
Northstone
Arlington, VA
5 days ago
Professional Support Analyst II
$76k - $129k
...innovative solutions to critical challenges. We are committed to supporting our nation's most vital missions with dedication and expertise.... ...engaging and impactful work. Job Summary The Program Support Analyst II provides intermediate-level analytical, policy, and management...
Full time
Temporary work
Cahaba Federal Solutions
Arlington, VA
2 days ago
Specification Specialist II
...community, but around the world. In the role of Specification Specialist II, we'll count on you to: Prepare design development and... ...Professionals) help create a sense of belonging and foster a supportive environment where everyone is empowered to engage and contribute...
Contract work
Work at office
Local area
HDR
Arlington, VA
4 days ago
Specialist II
Arlington, VA Job TypeFull-timeDescriptionClient Solution Architects (CSA) is currently seeking an Specialist II to support onsite in the Arlington, VA area.For nearly 50 years, CSA has delivered integrated technology and operational support services to meet the defense...
Contract work
For contractors
Work at office
Client Solution Architects
Arlington, VA
5 days ago
Patient Accounts Specialist II - Physicians Billing
$20.57 - $36.27 per hour
...Health is seeking an experienced Patient Accounts Specialist II to join our revenue cycle team supporting our physicians’ billing services. Candidates must... ...cross-departmental performance. Bases improvements on customer requirements data root-cause analysis and outcomes....
MedStar Health’s Washington Hospital Center
Washington DC
2 days ago
Travel Support Specialist II
...an Equal Opportunity Employer Overview: The Travel Support Specialist II reports to the organization's Division Chief and is responsible... ...providers and clients. Ability to provide excellent customer service. Expertise in dealing with travel industry parties...
For contractors
Work at office
Local area
Remote work
Overseas
Olgoonik Corporation
Washington DC
1 day ago
Administrative Assistant II with Federal Experience
...Administrative Assistant II with Federal ExperienceOnsite (Remote with client discretion... ...working with stakeholders.Provide support to develop informational dashboards.Take... ...with an emphasis on professional courtesy & customer-service.Familiarity with Federal HR Practices...
Contract work
For contractors
Work at office
Remote work
DATASOFT TECHNOLOGIES
Bethesda, MD
10 hours ago
Administrative Assistant II (ASDC02) - Washington, DC
...Administrative Services Administrative Assistant II located: CONUS - Fort Worth, TX to... ...Capital Solutions for Administrative Support Services Services on behalf of The Department... ...preparing reports and data, maintaining customer relations, and handling special projects....
For contractors
Work at office
Flexible hours
ProSidian Consulting
Washington DC
1 day ago
Policy Associate II
$70k - $85k
...Atlas Public Policy seeks a Policy Associate II to support research and products on topics important to Atlas’s mission, including building decarbonization, water policy, clean manufacturing, electric transportation, and other areas of climate policy. This position is...
Permanent employment
Full time
Temporary work
Work at office
Immediate start
3 days per week
Atlas Public Policy
Washington DC
1 day ago
Associate II - Fraud Analytics Consultant (Senior Consultant)
...Science & AnalysisTravel Required:NoneClearance Required:Ability to Obtain Public TrustWhat You Will Do:The Associate II Fraud Analytics Consultant will support fraud analytics, data review, reporting, and investigative analysis activities as part of a multidisciplinary...
Full time
Work at office
Flexible hours
Guidehouse
Arlington, VA
4 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Customer Support Specialist II. Be the first to apply!