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Customer Service Representative

$18 per hour

TalentBridge

Customer Service Representative

Location: Grapevine, TX (ONSITE)
Job Type: Contract
Pay: Up to $18/hour
Schedule: Monday-Saturday, 10:00 AM-6:00 PM

About the Role

We are looking for a Customer Service Representative II to support customers, business partners, and drivers in a fast-paced freight and delivery environment. You'll be responsible for resolving customer issues, monitoring delivery activity, and coordinating changes while maintaining a high level of service.

This role is ideal for someone who is organized, calm under pressure, and comfortable managing multiple priorities at once.

What You'll Do
  • Assist customers and business partners by phone and email
  • Handle customer complaints professionally and work toward effective resolutions
  • Diagnose, assess, and resolve service issues
  • Monitor the progress of delivery routes
  • Communicate with drivers and business partners regarding delivery activity
  • Scan haul-away pods and verify required stamps
  • Process delivery order changes and cancellations
  • Maintain accurate information while handling multiple tasks
  • Provide timely solutions and follow through on customer concerns
What We're Looking For

Required:
  • At least 1 year of customer service experience , preferably in a call center environment
  • Experience answering customer inquiries and resolving problems
  • Proficiency with Microsoft Word, Excel, and Outlook
  • Strong communication and customer service skills
  • Excellent organization and multitasking abilities
  • Ability to remain professional and solution-focused under pressure
Preferred:
  • High school diploma or equivalent
  • Previous call center experience
  • Experience with transportation, freight, logistics, or delivery operations
  • Experience with other business applications
  • Bilingual English/Spanish skills
Why This Opportunity?
  • Fast-paced freight and logistics environment
  • Opportunity to work directly with customers, drivers, and business partners
  • Gain valuable experience in customer service and delivery operations
  • Potential to grow your skills within a dynamic organization

If you're a customer-focused problem solver who thrives in a busy environment, we'd love to hear from you.

#INDWEST

" TalentBridge employees are eligible for many benefit offerings such as medical, dental, vision, life insurance, short term disability, 401(k) and holiday pay!"
Vacancy posted 2 days ago
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