O&O Park Team Lead (Full Time)

Team Lead Full-time, onsite. Reports to General Manager. Operations. Leadership & Operations Act as Manager on Duty (MOD) when GM/OM are not present, ensuring operational excellence, safety compliance, and team accountability. Provide proactive, on-the-floor leadership by coaching, supporting, and delegating to team members across all departments. Step into any operational area as needed to maintain seamless guest experiences and operational flow. Deliver timely communication of guest issues, operational challenges, or safety concerns to the Management Team. Guest Experience & Sales Drive membership and program sales by engaging guests, identifying opportunities, and promoting park offerings. Create memorable guest interactions by modeling service excellence and mentoring team members in customer engagement. Safety & Compliance Enforce all safety policies and complete incident reports when necessary. Ensure all opening, closing, and shift procedures are executed with consistency and accuracy. Maintain cleanliness and operational readiness of the park throughout the shift. Rotational Leadership Development Sales & Service Lead — Drive front desk performance and membership sales while delivering service excellence. Lead guest interactions with a focus on Sky Zone's "WOW" service standards. Coach team members to maximize conversions and deliver consistent guest satisfaction. Parties & Events Lead — Oversee execution of birthday parties, group events, and corporate outings delivering on positive memorable experiences. Manage scheduling, staffing, and upsell opportunities for all party and event programs. Ensure operational consistency and guest delight from booking to event completion. F&B & Facilities Lead — Manage inventory and ordering of all cafe items. Ensure health and safety standards are maintained in accordance with all inspection requirements/guidelines. Oversee maintenance of equipment, attractions, and cleanliness across the park ensuring all is safe, clean, and in good working condition. Lead facilities projects to elevate the guest experience and maintain a "best-in-class" look and feel. Part-time Flex Lead (Not available at all park locations) — Available primarily on weekends to help drive service and engagement. Rotates as needed to cover breaks and time off for other Leads. Qualifications You must be at least 18 years of age or older. Minimum of 2 years of progressive experience in operations or guest-facing roles, ideally in a fast-paced environment. Prior supervisory or leadership experience. Background in retail sales, food & beverage, amusement/entertainment, or recreation strongly preferred. Basic proficiency with technology, including point-of-sale (POS) systems and tools like Microsoft Office Suite and Teams; comfortable learning new platforms as needed. Availability to work evenings, weekends, and holidays when the park (and the magic) is most alive. Reliable, self-motivated, organized, and eager to grow into higher levels of responsibility. Strong interpersonal and communication skills with the ability to motivate, coach, and positively influence others. Curiosity about how daily operations connect to the bigger picture, including shift flow, guest experience, safety, and team performance. A hands-on, team-first mindset, you’re quick jump in where needed and support others without being asked. A strong sense of personal ownership, you show up prepared, follow through on responsibilities, and lead by example. Sound judgment and the ability to stay respectful, calm, and coachable in high-pressure moments. Ability to move throughout all areas of the park, interact with guests and team members in a high-energy, often loud environment, and lift and carry a minimum of 20 pounds as needed, with or without reasonable accommodation. Compensation & Benefits Compensation range is $14-$16/hr based on qualifications, experience, and performance. Full-time employees enjoy a competitive benefits package including medical, dental, and vision coverage along with a 401(k) plan with company matching. Eligibility for 401(k) is based on age and tenure requirements. Equal Employment Opportunity CircusTrix and its brands are proud to be equal opportunity employers. We celebrate diversity and are committed to creating an inclusive environment for all team members. #J-18808-Ljbffr CircusTrix, LLC