Collections Representative

Hospital/Clinic Collection Manager

Position Code: MgrClnCo-8115

Department: Patient Financial Services

Safety Sensitive: Yes

Reports to: Director, Patient Financial Services

Exempt Status: Yes

Position Purpose: All KHI employees are expected to perform their respective tasks and duties in such a way that supports KHI's vision of providing the region's best clinical care and patient service through an environment that fosters respect for others and pride in performance. This position oversees all functions of the credit/collection, Insurance Collectors, AHCCCS and department staff. The Manager coordinates activities and schedules work assignments to meet the rigid collection and accounts receivable guidelines. This position operates within the confines of federal and state collection laws and third-party payer requirements with respect to health coverage and reimbursement. The Manager monitors communications with patients regarding resolution of patient balances while safeguarding the public image of KHI.

Key Responsibilities:

• Establish and maintain interdepartmental communications within KHI and work closely with the Billing Manager in respect to issues that arise effecting the billing staff
• Works toward reduction of A/R days through audit processes and staff in-services/training
• Plans, organizes, coordinates and controls the systems by which patients services and demographic account information is developed and maintained; monitors and evaluates, the quality of the department and takes appropriate action based on the findings
• Develops and revises job descriptions for all department positions; interviews, selects and hires new or replacement staff to fill approved positions
• Effectively utilizes employee improvement and corrective action methods when necessary; schedules work hours and assignments for employees to meet the needs of the Department's customers; administers hospital and department policies and procedures; completes employee appraisals
• Provides opportunities for self and staff development through orientation, education, and training; maintains professional qualifications and remains abreast of current developments and trends in collections and account resolution processes including billing
• Provides/coordinates community and education programs as needed; responds to physician requests and the Medical Staff