Accounts Payable Administrator

Accounts Payable Administrator

An Accounts Payable Administrator is responsible for supporting the Global Shared Services Client Accounts Payable (AP) team in various capacities, primarily managing and optimizing the Invoice Management Systems (IMS) operational efficiency, compliance and user experience. This role involves configuring user profiles and access controls, designing and maintaining invoice workflows, and ensuring seamless integration of new properties into the system. The Administrator will proactively work with internal and external teams on continuous product and process improvement, providing technical support, resolving system issues, recommending workflow enhancements, and assist with implementations and rollouts. Additional responsibilities include maintaining documentation, updating banking and GL code validations, collaborating with the IMS support team on complex issues, and delivering user training.

This position is a critical and integrated member of the GSS Client AP team. A successful candidate will have previous related user management, internal controls and the ability to function effectively in a fast-paced, high transaction processing environment, be organized to stay current with system updates, and contribute to special projects, as needed.

The position requires an individual who is ambitious, self-directed, and capable of working autonomously or with the broader leadership team to achieve the business and financial goals of the company.

Compensation: $25-28/hr

FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive. The base pay range is subject to change and may be modified in the future.

Your Responsibilities: include the following. Other duties may be assigned.

• Manage and create user profiles within the IMS, ensuring accurate access and configuration.
• Design, implement, and optimize workflows to support operational efficiency and compliance.
• Communicate with internal and external clients to ensure workflows and access fit the clients need. Make recommendations as needed.
• Set up new properties and ensure proper integration with existing systems and user roles.
• Change invoice workflows, correct property assignment errors as requested.
• Collaborate directly with the IMS support team to diagnose and resolve complex technical issues.
• Update property banking information with the IMS provider.
• Add/remove GL code validations to properties.
• Monitor system performance and proactively identify areas for improvement.
• Document system configurations, workflows, and support procedures for internal reference.
• Provide training and support to IMS users on system features and best practices.
• Work collaboratively with other IMS Administrators to share feedback and recommendations.
• Stay current with the IMS updates and recommend enhancements as needed.
• Participate in special projects as needed.

Skills & Qualifications:

• Hold oneself and team accountable for delivering on business goals.
• Strong interpersonal and organizational skills with the ability to manage multiple priorities; detail oriented.
• Demonstrate and model company values with internal and external customers.
• Excellent relationship skills with external and internal clients; is persuasive and patient, listens well. Is willing to address concerns with colleagues in a straightforward, open, honest and respectful manner.
• Strong computer and systems knowledge and proficiency, including Microsoft Applications such as Word and Excel (e.g. Pivot Tables, VLOOKUP).
• Strong analytical skills to perform data collection and benchmarking against best practices.
• Proactively communicate issues to leaders.
• Support change management initiatives that bring people, process, and technology together to deliver a quality financial services customer experience.
• Use independent judgment, critical thinking, and problem-solving skills to resolve issues and provide guidance to team members and business partners.
• Strong written and verbal skills.
• Ability to work with sensitive or confidential information.
• Ability to work in a team environment as well as independently and be self-driven.
• Demonstrate understanding of internal controls and segregation of duties requirements to drive implementation of best practices.

Education & Experience:

• 3+ years of experience in accounts payable, including exposure to invoice management system (IMS) administration.
• Associates or Bachelors degree in Business Administration or related field preferred, or equivalent relevant experience.

Physical Requirements and Working Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to lift 25 lbs.
• Must be able to sit for extended periods of time.
• Must have finger dexterity for typing/using a keyboard.
• Must be able to communicate effectively with internal and external customers.
• Occasional overtime may be required.
• Consistent and regular attendance required.

Tools & Equipment Used:

• Computer and peripherals, standard and customized software applications and tools, and usual office equipment.

What We Offer:

• Medical, dental, and vision plans (full time and those working 30+ hours)
• Part time 20+ hours qualify for dental and vision
• 401K match
• Time off including vacation, sick, and company paid holidays
• Pet insurance available
• Tuition reimbursement
• Legal services
• Free emotional wellbeing and daily life assistance support for all associates
• Domestic partner coverage
• Health savings account
• Flexible spending account

About Us:

FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.

Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development.

Experience exceptional service with a fulfilling career in property management with FirstService Residential.