Automotive Service Manager

Automotive Service Manager - Easton Kia

Are you an experienced Automotive Service Manager looking to drive your career forward with new opportunities? If you're ready to take the next step, we have the perfect role for you!

Hertrich Kia of Easton is excited to announce our Brand-New, 14,000 square foot State-of-the-Art Kia Dealership!

We are thrilled to offer you the opportunity to drive your automotive service career to the top at their new, customer-focused dealership! This exciting upgrade includes a spacious showroom, expanded inventory, and a 10-bay Service Shop - all designed to elevate the customer experience.

A spacious showroom + huge overstocked inventory = more customers, more car sales, and means an expanding for your shop!

Why You Should Apply:

• MORE OPPORTUNITIES: Are you a highly motivated, goal-driven professional ready to elevate both your career and our Service Department?
• MORE SATISFACTION: Confident in your skills as the BEST in Automotive Service Management and want to be in control of your financial success?
• MORE SUCCESS: It's time to level up your career - take the lead and join a thriving team where your growth matters!

About Us:

The Hertrich Family of Dealerships is looking for top-tier candidates to join our growing, world-class team. Representing 24 dealerships, 14 Collision Centers, and 18 automotive brands across the Delmarva Peninsula and beyond, we have a long-standing reputation for excellence. For over three generations, the Hertrich Family has proudly served our communities, supporting over 90 local organizations and charities. We are committed to integrity, accountability, and continuously striving for excellence in everything we do. If you are passionate, driven, and innovative, we want you to be a part of our team!

What We Offer:

• Industry-Leading Compensation with competitive wages and bonus plans
• Training & Growth Opportunities to support your continued success
• Comprehensive Health Benefits: Medical, Dental, Vision and Life Insurance
• Disability Plans for both short and long-term coverage
• Paid Time Off: Vacation, Holidays, and Personal/Sick Days
• 401(k) with Employer Match
• Employee Purchase Discounts

Our Expectations:

• At least 3 years of proven success in a Service Manager role
• Previous experience in a dealership strongly preferred or service repair shop
• Strong management skills with a solid work ethic and a positive attitude
• Motivated to be the best and willing to put in the work to achieve exceptional results
• A keen understanding of Customer Satisfaction Index (CSI) and its importance
• Excellent communication and teamwork skills, with a passion for excellence
• Intermediate computer skills (DealerTrack experience is a plus)

Key Responsibilities:

• Ensure every customer receives prompt, courteous, and effective service
• Provide support to both new and used vehicle sales by meeting service needs efficiently
• Manage the service transaction process from start to finish - from customer greeting to ensuring repairs are done right the first time
• Serve as the liaison between service advisors, technicians, and customers
• Hire, manage, and develop Service Department employees, including technicians and service advisors
• Monitor training and certification requirements for staff
• Prioritize and manage service schedules and operations
• Follow manufacturer and company policies and procedures
• Ensure we exceed customer satisfaction benchmarks consistently

Join Our Family!

At Hertrich, we believe in a culture where people come first. We're proud to offer an inclusive and diverse environment and are committed to building a workforce that reflects this. Hertrich is an equal opportunity employer and maintains a drug-free workplace.

Ready to make a difference and drive your career forward? APPLY NOW!