Quality Assurance Coordinator

Join Envision Unlimited and make a real impact on the lives of people with developmental disabilities and mental health concerns. As our Quality Assurance Coordinator, you'll lead initiatives to ensure the highest standards of service, drive continuous improvement, and collaborate with a dedicated, mission-driven team. This is your chance to grow your skills, manage meaningful projects, and help shape the future of care in a fast-paced, rewarding environment.

Summary:

The Quality Assurance Coordinator is responsible for monitoring and maintaining the quality of services provided by Envision Unlimited to people with developmental disabilities and mental health concerns. This role involves evaluating and improving processes, implementing best practices, and ensuring compliance with relevant regulations and standards.

The Quality Assurance Coordinator plays a vital role in ensuring that Envision Unlimited consistently delivers high-quality services to people with developmental disabilities and mental illness. By maintaining a focus on quality improvement and compliance, this role contributes to the well-being and development of people receiving services by Envision Unlimited.

The Quality Assurance Coordinator works in a fast-paced, mission-oriented and data-driven environment where people receiving services and with lived-experience are at the center of the work. The incumbent will need to have the ability to work independently while also being proficient at teamwork and collaborating effectively with a myriad of departments and staff of varying levels - all dictated by a range of rules, standards, and ethical consideration. In this role, you will be one of the faces representing the Quality Assurance department, which requires a high level of professionalism, subject-area proficiency, and flexibility with everyday tasks. You will cultivate a balance between data collection and analysis, training and development, and compliance versus quality enhancement. This is represented as managing multiple high-level projects at once and having the opportunity to hone your skills in a wide range of Continuous Quality Improvement (CQI) areas in a nonprofit space.

Essential Responsibilities, include but are not limited to:

Quality Assessment and Monitoring:

• Conduct regular evaluations of the organization's programs and services to ensure they meet or exceed established quality standards.
• Complete service billing, note, and file reviews on a monthly and quarterly basis within various agency programs.
• Support the Associate Director with the completion of annual reports, satisfaction surveys, and other CQI projects.
• Chair or co-chair agency committees tasked with monitoring agency-wide safety and risk management, file audits, and others as needed.

Compliance, Audits, and Inspections:

• Stay current with all applicable laws, regulations, and industry standards related to services for people with developmental disabilities and mental health concerns.
• Support agency staff and QA department with audits and accreditation visits from external bodies, including IDHS BALC and BQM, CQL, CARF, and various funders.
• Track and report upon compliance items related to emergency drills and fire marshal compliance for all agency sites.
• Perform in-person inspections of agency sites, including group homes and day program sites, on a recurring basis throughout the Chicagoland area. Follow-up visits with reports on the inspection and corrective action plans.

Data Management and Reporting:

• Maintain a system for tracking and reporting quality-related data.
• Generate reports to communicate findings and progress to management and relevant stakeholders.
• Reports include reviews of child welfare program (foster care) case notes, IDD program billing, and mental health service documentation.

Continuous Improvement:

• Identify areas where services can be enhanced and develop improvement plans.
• Work with staff to implement changes and monitor the results.

Staff Training and Development:

• When identified, conduct training sessions for staff members on quality standards, compliance, and best practices.
• Provide technical assistance regarding quality improvement to agency staff, including sharing recommendations for addressing barriers to CQI, data management/collection, and technology usage.
• Act as a champion for person-centered values, rules/regulations, and relevant legislation impacting services and supports for people with IDD, mental health concerns, and other people receiving services.

Documentation and Record Keeping:

• Maintain detailed records related to quality assurance efforts, audits, and corrective actions.
• Utilize multiple EHR and case management systems to create reports, identify data, and review documentation.

Other Duties as Assigned

SUPERVISORY RESPONSIBILITIES

No supervisory responsibilities.

OTHER EXPECTATIONS

Employees shall respect the diversity of all individuals (e.g., clients, co-workers, stakeholders) and refrain from any form of discrimination and/or based upon a person's legally protected characteristics or conduct, including but not limited to race, color, religion, sex, national origin, age, disability, sexual orientation, and gender identity or expression.

Employees share the responsibility of creating and maintaining a welcoming, supportive, and inclusive work environment.

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all employees so classified.


Requirements

QUALIFICATIONS

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

EDUCATION, SKILLS, and/or EXPERIENCE

• Bachelor's degree in a relevant field (e.g., social work, psychology, healthcare administration).
• 1 - 3 years of experience in quality assurance, compliance, or a related field, or a desire to learn.
• Strong project management skills.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively and independently.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, physical requirements may include standing, walking, and sitting; seeing; hearing and listening; clear speech; dexterity and use of hands and fingers.

WORK ENVIRONMENT

The noise level in the work environment is usually low to moderate. The work environment may include any or all of the following: working alone; working with others, verbal contact with others and face-to-face contact.

Envision Unlimited offers competitive salaries and a generous benefit package to our professionals:


Blue Cross/Blue Shield Medical Coverage: HMO, PPO

Dental and Vision Insurance Options

Company paid Life and LTD Insurance

Voluntary plans (Pet insurance, AD&D, Life, Critical Illness, Short Term Disability)

11 Paid Holidays

Paid vacation, sick time and personal days

403B plan

In house training and CEU's

Employee Assistance Network

Support for pursuing clinical licensure (financial and time off)

Opportunity for career growth & development

ENVISION UNLIMITED provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Salary Description


$50,000 a Year