Associate Director, IAM Systems - OIT

Associate Director Of Identity And Access Management (IAM) Systems

Emory University is a leading research university that fosters excellence and attracts world-class talent to innovate today and prepare leaders for the future. We welcome candidates who can contribute to the excellence of our academic community.

Key Responsibilities:

• The Associate Director of Identity and Access Management (IAM) Systems leads the strategy, administration, and continuous optimization of enterprise identity governance and access management platforms.
• This role is responsible for ensuring secure, automated, and compliant identity lifecycle management across employee and non-employee populations while supporting operational efficiency, regulatory compliance, and scalable access controls.
• Oversees core identity governance platforms, role-based access automation, access certification programs, and identity data integrations.
• This role provides people leadership, drives adoption of IAM best practices, and partners closely with IT, Security, HR, Revenue Cycle, and business leaders to embed IAM capabilities into critical enterprise workflows such as Day One Access and non-employee onboarding.
• This position oversees configuration, maintenance, and optimization of IAM and identity governance platforms to support provisioning, access management, and compliance processes.
• Directs day-to-day administration, upgrades, and troubleshooting of OpenText NetIQ and Saviynt platforms, including workflow configuration, UI customization, and integration testing to support Identity Lifecycle Management (ILM).
• Partners with operations and application teams to align IAM system capabilities with business requirements while minimizing downtime and maximizing automation efficiency.
• Monitors system performance metrics (uptime, response times, throughput) and implement proactive enhancements to support scalability and regulatory changes.
• Directs development and enterprise adoption of identity data systems and identity fabrics that embed IAM capabilities into critical workflows such as Revenue Cycle operations and Day One Access onboarding.
• Designs and maintain scalable tools, automation frameworks, and APIs to support mass identity movements and third-party system integrations.
• Ensures data accuracy, integrity, and timeliness across identity sources, directories, and downstream systems.
• Leads delivery of advanced role-mining analytics leveraging IAM platforms, specialized commercial tools, and custom analytics to enable efficient Day One Access for new hires and internal transfers.
• Drives adoption of RBAC models to automate a majority of entitlement provisioning, reducing manual access requests and operational burden.
• Partners with stakeholders to continuously refine role definitions, entitlement mappings, and access models based on business needs and audit findings.
• Directs implementation and optimization of access certification methodologies and campaign management tools within IAM systems and related applications.
• Designs certification workflows that enable managers to efficiently review, validate, and revoke access, reducing over-privileging risk.
• Facilitates periodic access recertification campaigns for employees and non-employees, including sponsored identities.
• Monitors certification completion rates, escalate gaps, and enforce SLAs while incorporating feedback to improve usability and effectiveness.
• Develops dashboards and reporting that provide audit-ready documentation and actionable insights for leadership.
• Leverages IAM platforms, specialized tools, and custom solutions to support non-employee identity onboarding, access fulfillment, and lifecycle governance.
• Ensures sponsored and contingent worker accounts are governed appropriately to prevent retention of obsolete or excessive access.
• Leads, coaches, and develops IAM staff to achieve high levels of performance, engagement, and accountability.
• Fosters employee engagement through transparent communication, participation in process design, and objective performance evaluation.
• Conducts performance reviews, provide ongoing feedback, and document performance issues in accordance with organizational policy.
• Develops or oversees technical and professional training to strengthen IAM and security competencies.
• Partners with leadership on budget planning and forecasting to ensure effective and efficient IAM operations.
• Communicates system performance, risk posture, compliance metrics, and staffing considerations clearly to executive stakeholders.
• Provides recommendations for service improvements, automation opportunities, and risk mitigation strategies.
• Performs other related duties as required.

Minimum Qualifications:

• A bachelor's degree in information technology or a related field, and seven years of experience in identity management or related field, including two years of supervisory/people management experience, OR an equivalent combination of education, training, and experience.
• Demonstrated experience supporting IAM and identity governance platforms, experience with cloud IAM services (e.g., AWS IAM, Azure AD).

NOTE: Tasks related to this position can be performed remotely with only occasional visits to an Emory University location. Eastern (EST) time zone business hours may apply. Emory reserves the right to change this status with notice to employee. Emory does not approve as a primary work location in the following states; NJ, AK, and HI, any U.S. Territories or outside of the United States.

Additional Details:

Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law. Emory University does not discriminate in admissions, educational programs, or employment, including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training. Students, faculty, and staff are assured of participation in university programs and in the use of facilities without such discrimination. Emory University complies with Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veteran's Readjustment Assistance Act, and applicable executive orders, federal and state regulations regarding nondiscrimination, equal opportunity, and affirmative action (for protected veterans and individuals with disabilities). Inquiries regarding this policy should be directed to the Emory University Department of Equity and Civil Rights Compliance, 201 Dowman Drive, Administration Building, Atlanta, GA 30322. Telephone: View phone number on click.appcast.io (V) | View phone number on click.appcast.io (TDD). Emory University is committed to ensuring equal access and providing reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to seek a reasonable accommodation, please contact the Department of Accessibility Services at View email address on click.appcast.io or call View phone number on click.appcast.io (Voice) | View phone number on click.appcast.io (TDD). We kindly ask that requests be made at least seven business days in advance to allow adequate time for coordination.