Director of Information Systems

Job Description

Job Description

About the Role

A multi-site healthcare organization is seeking a Director of Information Systems to lead enterprise applications, infrastructure, integrations, and data security across the business. This is a strategic and hands-on leadership position responsible for the architecture, governance, and optimization of clinical and business platforms that support patient care, revenue cycle, workforce operations, and executive decision-making. The director will partner closely with clinical, financial, and operational stakeholders to ensure technology investments scale with organizational growth and meet healthcare regulatory standards.

Responsibilities:

Enterprise Architecture and Integration

• Design and maintain the integration architecture connecting clinical, financial, HR, and CRM systems across the organization.
• Set standards for system configuration, change control, and technical documentation.
• Oversee data flows, identity management, and system dependencies to maintain accuracy, consistency, and security.
• Balance short-term fixes with long-term architectural planning to reduce technical debt.

Clinical Systems Oversight

• Provide technical and architectural direction for the organization's electronic health record (EHR) platform, ensuring uptime, performance, and secure integration with adjacent systems.
• Partner with clinical leaders, operations, and external vendors to support configuration updates, enhancements, and workflow refinements.
• Confirm that infrastructure, networking, and security controls meet clinical system requirements.
• Manage vendor coordination and escalation for EHR issues affecting patient care.

CRM and Engagement Platforms

• Lead the technical direction of the enterprise CRM platform across business and operational teams.
• Define system architecture, data flow, and integration patterns between the CRM and clinical, financial, and operational systems.
• Support data integrity, permissions structures, and reporting frameworks aligned with business priorities.
• Translate operational requirements into scalable CRM design and enhancements.

Financial and ERP Systems

• Direct the enterprise ERP platform that supports financial, operational, and reporting workflows.
• Manage integrations between the ERP and upstream and downstream platforms, including the CRM, clinical systems, and reporting tools.
• Maintain data accuracy, role-based access, and reporting readiness for finance and executive leadership.
• Guide platform modernization and long-term strategy in line with organizational growth.

HR, Payroll, and Workforce Systems

• Act as the technical owner for the HRIS and payroll platform, supporting payroll, benefits, and workforce data needs.
• Build and manage secure integrations between the HRIS and financial, identity, and reporting systems.
• Maintain role-based access, data privacy, and compliance with employment and healthcare data regulations.
• Support audit readiness and reporting in partnership with HR and Finance.

IT Infrastructure and Network Management

• Oversee enterprise network architecture, including firewalls, VLAN segmentation, Wi-Fi, site-to-site connectivity, and WAN design.
• Lead network refresh and infrastructure modernization initiatives across multiple locations.
• Ensure that clinical-critical systems, including imaging and DICOM devices, operate securely within segmented and compliant network environments.
• Coordinate on-site installations, hardware validation, and vendor-led implementations.

Security, Compliance, and Risk

• Lead HIPAA-aligned security initiatives spanning applications, infrastructure, and data flows.
• Oversee identity and access management, encryption, email security, retention policies, and device compliance.
• Prepare the organization for third-party audits and remediation efforts tied to security and compliance findings.
• Serve as the escalation point for IT risk assessment and mitigation planning.

Vendor, Project, and Stakeholder Leadership

• Serve as the IT lead on cross-functional initiatives across clinical, finance, HR, and operations.
• Manage relationships with managed service providers, software vendors, and system integrators.
• Evaluate vendor proposals, licensing decisions, and platform investments.
• Communicate technical trade-offs clearly to executive and operational audiences.

Team Leadership

• Provide mentorship, direction, and technical guidance to internal IT staff and partners.
• Run recurring operational check-ins to align priorities and clear blockers.
• Translate business goals into executable technology strategies.
• Act as the primary technical authority for enterprise system and infrastructure decisions.

Minimum Qualifications

• Demonstrated experience leading enterprise systems architecture and integrations in a multi-site environment.
• Hands-on technical oversight of an EHR platform in a healthcare setting.
• Experience leading an enterprise CRM platform across business and operational functions.
• Working knowledge of ERP and finance platform administration, including integrations with adjacent systems.
• Experience as the technical owner of an HRIS and payroll platform.
• Strong background in healthcare IT compliance, including HIPAA.
• Proven experience designing and managing enterprise network infrastructure, including firewalls, VLAN segmentation, Wi-Fi, site-to-site connectivity, and WAN.
• Experience managing vendor relationships, contracts, and licensing decisions.
• Track record of translating business needs into scalable technology strategy.

Preferred Qualifications

• Experience supporting clinical-critical systems and medical imaging or DICOM devices within segmented network environments.
• Background preparing organizations for third-party security and compliance audits.
• Experience leading multi-site network refresh or modernization programs.
• Demonstrated ability to mentor IT staff and partner with executive stakeholders.