Patient Coordinator (20/20 Vision Associates Optometry)

Job TitleThe primary role is to provide high-quality patient experience by welcoming and communicating with patients and creating an efficient patient flow and flawless patient transition throughout the eye care experienceEssential FunctionsPrioritize a high level of patient satisfaction for all patients of the practice by warmly greeting patients upon entering, and completing the check-in and check-out processWork collectively with staff, doctors, and patients by documenting patient information, updating records, and collecting patient paymentsAnswer and triage patient correspondences received via telephone, email, and fax; respond to inquiries in a timely fashionMaintain patient records/files to ensure accurate record keeping, security, and confidentiality of filesCoordinate scheduling of patient appointments necessary to maintain patient flow, confirm all patients, and prepare charts for scheduled patientsPerform confidential administrative functions such as assembling reports, records release, and transmitting patient information to outside agenciesResponsible for keeping an organized front desk and front entry at all timesWork on special projects, cross-train in different departments, and perform other related duties as assigned or requested.Job SpecificationsTypically has the following skills or abilities:One to two years of administrative experience with at least one year providing administrative supportDemonstrated ability to successfully perform multiple tasks in a fast-paced environmentWorking knowledge of MS Office packageEffective verbal communication skills to prioritize multiple tasks and to be available for incoming calls and inquiriesEffective written communication skills to clearly document customer situations, as well as prepare letters to confirm agreements madeExcellent interpersonal and rapport-building skillsAbility to ask appropriate and relevant questions to identify customer needsProven problem-solving, negotiations, and decision-making skillsAbility to use appropriate discretion and judgment in applying customer/call handling guidelinesAbility to listen, process transactions and interact with customers simultaneously in a fast-paced environmentFor roles that are remote (i.e., Work From Home (WFH)) or hybrid (i.e., partial onsite at a VSP location and WFH), must demonstrate a high level of engagement in virtual environments, including maintaining camera presence during meetings to support effective communication and team alignmentWorking ConditionsThe working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc.The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.VSP is an equal employment opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, national origin, disability, protected veteran status, or any other characteristic protected by federal, state, or local law.