Unit Secretary

Unit SecretaryUnder direct supervision, this position is responsible for supporting and coordinating the administrative activities of the nursing Unit. May be assigned to cover multiple Units per Medical Center protocol.Essential Responsibilities:Promotes, ensures and improves customer service to external/internal (physicians and staff both on and off the Unit) customers by demonstrating skills which are consistent with the organizations philosophy of providing extraordinary customer relations and quality service.Processes, transfers and discharges using the Admit-Discharge-Transfer (ADT) system in the electronic medical record, including event management.Answers and appropriately routes internal and external telephone calls.Orders materials and supplies and collects equipment as needed for this Unit.Answers call systems; follows up with the nurse, patient and/or family as appropriate.Makes follow-up appointments for patients as necessary.In conjunction with the Discharge Coordinator, organizes transfers to other nursing facilities, including printing relevant sections of the patients chart.Prepares discharge packets and other documents for patients.Coordinates discharge times, contacts family members with pending discharge times, assists and facilitates a timely discharge when the patient is ready.Maintains/tracks the Units business equipment, including maintaining appropriately charges wireless carts. Arranges for special maintenance or repair of the Units business equipment.Updates the Units census board.Maintains the Minimum Medical Record.Assists Unit personnel in the electronic medical record and other systems; may act as the Unit resource for computer-related issues.Acts as the greeter for the Unit, greeting new patients and their families.Initiates Unit downtime procedure when necessary.Communicates with other Units/departments.May support Environmental Services in the data entry into the ADT system on bed status (clean or dirty).Provide management or hospital bed coordinator with updates on open beds.May help to facilitate co-pay collection by communicating with the Admitting Office when family members are present on the Unit, relaying information between family and the Admitting Office.Participates in hourly rounding to promote service excellence.May prepare birth certificates and identification bands.Floats to other departments as needed.Perform other duties as assigned (see Unit specific activity lists.)Reporting noncompliance, and adhering to applicable federal, state and local laws and regulations, accreditation and licensing requirements (if applicable), Kaiser Permanentes policies and procedures.Basic Qualifications:One (1) year experience within the last three (3) years as a Unit Secretary or equivalent. Working knowledge of PCs and the ability to navigate in a Windows environmental utilizing a mouse. Ability to learn software applications. Basic knowledge of office equipment (fax, copy machine, scanner.)Ability to speak clearly, read, write and thoroughly understand English. Ability to read and comprehend complex instructions, correspondence and medical record documents in English. Ability to write correspondence in e-mail. Ability to learn policies and procedures. Ability to communicate in a clear, concise manner appropriate to the developmental stage of the patient. Ability to consistently demonstrate the knowledge, skills, abilities, and behavior, necessary to provide superior and culturally sensitive service to each other, members, customers, contracted providers and vendors.High School diploma or GED required.EducationN/ALicense, Certification, RegistrationMedical Terminology CertificationAdditional Requirements:N/APreferred Qualifications:N/ANotes:Schedule to include rotating weekends, holidays and floating within the established seniority section.Primary Location: California,Riverside,Riverside Medical Center/Medical Offices 1 Scheduled Weekly Hours: 20 Shift: Variable Workdays: Sun, Mon, Tue, Wed, Thu, Fri, Sat Working Hours Start: 12:00 AM Working Hours End: 11:59 PM Job Schedule: Call-in/On-Call Job Type: Standard Employee Status: Regular Worker Location: Onsite Employee Group/Union Affiliation: B05|USW|Local 7600 Department: Riverside Medical Center Area - Recovery - 0801 Pay Range: $28.22 - $31.13 / hourKaiser Permanente strives to offer a market competitive total rewards package and is committed to pay equity and transparency. The posted pay range is based on possible base salaries for the role and does not reflect the full value of our total rewards package. Actual base pay determined at offer will be based on labor market data, internal alignment, and a candidate's years of relevant work experience, education, certifications, skills, and geographic location. Travel: NoKaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.