Customer Service Agent- 2nd Shift

Customer Service Agent- 2nd Shift

Carteret

Nearest Major Market: New York City Nearest Secondary Market: Newark

The CSR is responsible for building rapport and trust with clients by delivering exceptional service to them consistently. Client Service Representatives are responsible for accurate and timely data entry of shipping and receiving information for single and/or multiple customers. CSRs are also responsible for accurate and timely order processing to support the efficient operation of the site. As part of the DSV team, associates are expected to meet company objectives in the areas of performance, safety, and quality. Associates are expected to comply with all corporate and site-specific policies.

Essential duties and responsibilities include customer service process and input all customer orders, running and printing shipments from WMS, running stock reports to check for product availability, generating all related paperwork and necessary information required for customer work orders, checking all orders for special requests, expediting any order as necessary, tracing orders as required and notifying customer of any activity concerning their merchandise, following up with other departments to ensure the service standards are being met, assuring proper invoicing of accounts by verifying customers as required, handling returned merchandise in an efficient manner and assuring proper credit is given to the customer, maintaining a good working relationship with customers by responding to all inquiries and complaints concerning work-orders, invoicing, shipments, inventory management, including any signs of customer dissatisfaction, acting as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes, ensuring the accuracy of all receiving and shipping documents, gathering and maintaining all data and records relative to shipping and receiving activities, assuring that receiving counts match packing lists and purchase orders and that shipping count match picking documents, preparing any reports concerning customer service as required by supervisors, assisting in resolving any discrepancies, operating the computer terminal in a proficient manner, entering and verifying data regarding customer orders, shipments, receipts, physical inventories, adjustments, etc., in an accurate and timely fashion, overseeing all paperwork associated with orders and maintaining the corresponding files, answering phone calls and operating various types of office machines and computers necessary to perform duties, greeting customers and visitors to the office, effectively corresponding with customers as required, answering incoming telephone calls in a cheerful, courteous, and timely manner, promptly routing each call to the proper party, taking messages when necessary, assisting callers with general information and inquiries, directing visitors to appropriate department, assisting drivers at check in window various times throughout the day, CSR's may be expected to cross train in other administrative staff functions to support the site and contribute to associate development, working overtime as dictated by business whether mandatory or voluntary.

Minimum required qualifications include a high school diploma or general education degree (GED), 1 year experience in Customer Service-related capacity, intermediate computer skills, proficient with MS Office Applications, WMS functions, English (reading, writing, verbal), business writing proficiency, intermediate level to verify quantities of product, count inventory, or perform other duties associated with handling, storing, and distributing client products, strong attention to detail accuracy and accomplish job task in a timely manner, ability to perform duties with minimal supervision or guidance, ability to multi-task, effective communication skills, must be able to effectively adapt to change and thrive in a stimulating, fast-paced work environment.

Preferred qualifications include 1-3 years warehouse/logistics support experience, 2-3 years' experience in Customer Service-related capacity.

Physical demands include occasionally handling/fingering, sitting, frequently bending, constantly walking and standing, ability to lift/carry and push/pull 21-50 pounds, reach above shoulder, reach outward, squat, or kneel.

Work environment includes rarely being exposed to fumes or airborne particles, toxic or caustic chemicals, noise level in the work environment is usually low to moderate.

The expected base pay for this position is $21.00/hourly. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.

DSV offers a comprehensive benefits program designed to support the health and well-being of employees and their families. Benefits include medical, prescription, dental, vision, and life insurance, as well as flexible spending accounts (FSAs), health savings accounts (HSA) (for eligible plans), and short- and long-term disability coverage. Employees also have access to wellness resources, Employee Assistance Program (EAP) services, and other support benefits. Financial benefits include participation in the DSV 401(k) plan, which provides company matching contributions of up to 5%. To support work-life balance, DSV offers various paid time off programs and paid company holidays. Specific PTO and leave programs may vary by location and division in accordance with state or local laws. Information regarding DSV's benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at View email address on click.appcast.io.