Ink Customer Technical Service Rep

Ink Technical Service Rep

Primary Location: Menasha Location: Menasha, WI, US, 54952 Remote or On-Site: Remote

About the Organization: Sun Chemical, a member of the DIC Group, is a leading producer of packaging and graphic solutions, color and display technologies, functional products, electronic materials, and products for the automotive and healthcare industries. Together with DIC, Sun Chemical is continuously working to promote and develop sustainable solutions to exceed customer expectations and better the world around us. With combined annual sales of more than $8.5 billion and 22,000+ employees worldwide, the DIC Group companies support a diverse collection of global customers. Sun Chemical Corporation is a subsidiary of Sun Chemical Group Coperatief U.A., the Netherlands, and is headquartered in Parsippany, New Jersey, U.S.A.

Job Title: Ink Technical Service Rep

Location: Wisconsin area

Shift: 1st Shift, 8:00 am - 4:00 pm

Pay: Based on Experience

Travel: 70% and overnight, including air/flight

In this role, you will provide dedicated technical ink support to our valued customers in [insert overage areas]. In this role, you'll be pivotal in identifying and addressing the technical and continuous improvement needs of our assigned customers, ensuring the seamless delivery of our products and services.

Essential Job Functions:

• Leads and participates in process improvement initiatives with customers and Sun employees.
• Makes product selection decisions in accordance with Product Management based on end use application and conducts appropriate trial related activities.
• Conducts research to develop custom products, coordinates with internal product management to define product recommendations, provides fitness for use guidance that aligns with end use application, required specifications, and customer process.
• Supplies training needs to customer employee base, especially where it pertains to performance of ink blending, inventory, work off, and other basic functions of ink blending inhouse.
• Reporting field activity within the reporting tool (salesforce.com).
• Completes technical call reports and trial reports as needed, including both internal and external documentation.
• Submits, and follows up regional color match lab requests.
• Provides emergency backfill support for our products in case of sudden loss of customer supplied blending.

Required Education and Experience:

• 5-10 years of ink industry experience
• Experience with Kepner Tregoe, Six Sigma, SunMatch Industry laboratory and press equipment
• Ability to manage multiple complex projects
• High level of pressroom and printing process knowledge

Benefits:

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, medical, dental, vision, short and long term disability benefits, 401(k)+match and life insurance. Eligibility of benefit timing may vary.

Equal Employment Opportunity:

It is Sun's policy that applicants for employment are recruited, selected, and hired on the basis of individual merit and ability with respect to the position being filled. Sun prohibits discrimination on the basis of race, color, religion, creed, national origin, age, gender, sexual orientation, gender identity, marital or veteran status, disability, or any other status protected by applicable law.