Front Desk Manager

Front Desk Manager We believe hospitality makes the world a better place. We are ambassadors – building connections between our guests and our community. We create a home away from home – enabling our guests to relax, recharge and focus on what they do best. We are proud to be locally owned and operated by Jury Hotel Group. We are currently seeking an Front Desk Manager ESSENTIAL FUNCTIONS (other duties may be assigned) Building and nurturing a performance driven, guest-oriented, culture at the front desk. Assisting in managing all aspects of front desk operations and team members, including selections, training and development, scheduling, and managing performance with guidance of the Rooms Division Manager. Greeting guests, answering telephones, and checking guests in and out. Resolving more complex guest requests or concerns that may arise. Preparing proactively for guest arrivals, in coordination with the housekeeping, sales, food & beverage, and other operating departments. Assisting with baggage handling, valet and shuttle service, as needed. QUALIFICATIONS Previous front desk supervisor or management experience is required. Experience in a full-service hotel setting is strongly preferred. Experience with PEP Property Management System strongly preferred. A valid driver's license is required. ABILITIES Ability to work a flexible schedule, including days, evenings, overnights, weekends and holidays to meet business needs. Ability to cover any shift in the event of call-offs or other operational needs. Ability to communicate effectively verbally and in writing. Ability to manage effectively and develop strong working relationships with up to 10 direct reports. Ability to lift or exert force of up to 20 lbs. Ability to be detail-oriented and visually inspect rooms for cleanliness and sanitation. Ability to demonstrate proficiency with Microsoft Office products. Ability to be highly visible and interact with guests for the majority of the shift. BENEFITS Competitive pay - with the opportunity for annual reviews and increases. On Demand Pay option gives you flexibility to access a portion of your wages on your schedule. Travel benefits at Hilton properties around the world for you and your friends and family. Paid time off for vacations, holidays and other personal concerns. Comprehensive benefits package - including medical, dental and vision insurance programs. 401k program with a competitive company match. Diversity makes us stronger. We welcome all qualified applicants. If you require accommodation to complete the application and/or interview process, contact Tyler DeBrecht at View phone number on click.appcast.io. The Hilton President Kansas City and Jury Hotel Group (collectively the Company) is an equal opportunity employer. The Company does not discriminate in employment on the basis of race, color, age, sex, sexual orientation, gender, gender identity, religion, national origin (including ancestry), pregnancy, genetic information (including family medical history), physical or mental disability, military or veteran status, familial status, citizenship and/or immigration status or any other protected class, in accordance with applicable federal, state, and local laws. PI5cf81caec0b6-25448-40682488aa415a4b-8b21-40fc-a65c-70d2b25ca29a