Housing Services Coordinator

Job Description

Job Description

eliminating racism 
empowering women 
YWCA Lancaster 

YWCA Lancaster is looking for full-time Housing Services Coordinator, who is an integral part of our team.

What your day looks like:

Housing Intake and Applicant Coordination

• Manage and maintain housing waitlists in accordance with organizational policies and funding requirements.
• Respond to housing inquiries from prospective residents, referral sources, and community partners.
• Conduct applicant screenings and assisting applicants to complete required documentation from initial inquiry through move-in. 
• Coordinate move-in and move-out processes, ensuring all required documentation is completed.

Lease and Resident File Management

• Prepare, process, and maintain leases, occupancy agreements, and related housing documentation.
• Monitor lease expiration dates and coordinate lease renewals, amendments, and updates.
• Maintain accurate and up-to-date electronic and physical resident files.
• Track and obtain required resident documentation, including income verification, identification, releases of information, and other compliance-related records.
• Conduct regular file audits to ensure completeness, accuracy, and ongoing compliance.
• Enter and maintain resident data within agency databases and electronic record systems.

Resident Housing and Case Management Support

• Assist residents with identifying and securing permanent housing opportunities.
• Support residents through housing search activities, including completing applications and gathering required documentation.
• Educate residents on lease responsibilities, tenant rights, and successful tenancy practices.
• Coordinate with case managers and other staff to address housing barriers and support housing stability.
• Assist residents during housing transitions, including moves to more independent or permanent housing settings.

Community Partnership and Landlord Relations

• Develop and maintain positive working relationships with landlords, property managers, housing authorities, and local housing providers.
• Cultivate partnerships with landlords, property managers, nonprofit agencies, cand local housing resources to expand housing opportunities for residents.
• Coordinate housing referrals and facilitate communication among residents, landlords, and service providers.
• Maintain a current inventory of community housing resources and available housing units.

Other Duties

• Provide administrative support related to housing operations as assigned.
• Rotate on the on-call schedule, one week per month to answer emergency calls or lock-outs
• Participate in required trainings and professional development activities.

Who you are: 

• Bachelor’s degree in Social Work, Psychology, or a health-related field (including mental health).
• Minimum of 2 years working in housing services, property management, social services, administrative support, or a related field. 
• Experience working with unhoused or under-housed populations and knowledge of local services, community partners, and resources strongly preferred. 
• Knowledge of local services, community partners, and resources preferred. 
• Strong organizational skills and with ability to maintain accurate and confidential records
• Demonstrated commitment to a trauma-informed workplace that balances kindness, competence, and care toward self, colleagues, and populations served. 
• Proficiency in Microsoft Office Suite and database software. 
• Strong written and interpersonal communication skills. 
• Ability to complete YWCA Lancaster’s Sexual Assault Prevention and Counseling Training Course, plus 12 hours of additional related training, upon hire. 
• Ability to work independently and collaboratively as part of a team. 
• Flexibility to work occasional nights and weekends. 
• Ability to travel within the local community as needed

 

Who we are: 

YWCA Lancaster is dedicated to eliminating racism, empowering women, and promoting peace, justice, freedom, and dignity for all. Everything we do is based on the belief that all women and families have the right to be safe and choose the direction of their lives. Since 1889 , we have served children and adults in the community through a variety of programs. Current offerings include the Racial Equity Institute, Dorothy Height Book Club and Lunch & Learns on current topics; Kepler Hall residence, home to fifty women, men and children; Child Enrichment Center providing child enrichment for ages six weeks to five years and before/after school care in a number of settings; Sexual Assault Prevention and Counseling Center with a 24 hour hotline and no-cost professional counseling for survivors of sexual assault and their loved ones. Our programs address the fact that far too many individuals experience violence, and lack economic security, and these issues disproportionately impact women and people of color. If we want to empower all women, we must also tackle racism.   When all women and families can reach their full potential, our communities thrive.

Benefits: 

• Medical, Dental, Vision after 30 days of employment 
• Retirement plan with employee match 
• Employee Assistance Program (EAP) 
• 403b plan 
• Aflac Supplemental Insurance plans available 
• Life Insurance 
• Long/Short Term Disability 
• Paid Time Off (PTO)
  • 15 days (1st year), paid holidays, 1 floating holiday 
• Training and Development Opportunities 
• Participation in YWCA activities and seminars 
• Childcare at a discounted rate
  • First child-no cost childcare in our four-star rated program 
• Parental leave
• 20% tuition discount at Widener University (including graduate and continuing studies-bachelor’s completion) 

We are always looking for talented individuals to join our team. As a progressive company with strong core values, we offer a professional working environment and a competitive benefits package as well as the opportunity for personal and professional growth.

Equal Opportunity Employer

YWCA is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship.