Service Coordinator

Job Description

Job Description

Benefits:

• 401(k) matching
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Pure Water Technology is the driving force behind sustainable, eco-friendly water and ice solutions. Over the last two decades, we've partnered with businesses statewide to eliminate plastic bottles and jugs, promoting a healthier, cleaner environment. Join us in making a difference—one bottle-less cooler at a time.

Job Description
This is a full-time position responsible for receiving and entering service calls and scheduling installations and service calls for 12+ service technicians.
• Gather and accurately document customer and service information
• Schedule and route service technicians efficiently
• Adjust schedules when emergencies, cancellations, or unexpected issues arise
• Prioritize service requests based on urgency and customer needs
• Communicate schedule and service information to technicians and other team members
• Monitor service activity and follow up on outstanding items
• Stay on top of incoming emails and respond promptly and professionally
• Maintain accurate customer, scheduling, and service records
• Switch between phone calls, scheduling, email, and administrative work without losing track of details

Required Skills

• Minimum of five years experience.
• Familiarity with Word, Excel, Outlook, Google Maps 
• Ability to multitask is a must as this is a fast paced environment. 
• Strong communication skills and attention to detail as well as the ability to make quick decisions is very important to this position. 

Pure Water Technology Offers

• Hourly wage commensurate with experience ($20 to $23/hour)
• Fully paid training
• Comprehensive benefits including medical, company paid life insurance, 401(k) plan with match and much more!