Customer Service Specialist

Job Description

Job Description

Location: Corporate Office Las Vegas, NV

Superior Underwriters is a respected leader in the insurance industry, dedicated to providing exceptional claims handling and customer service. Superior Underwriters is seeking a detail-oriented, and customer-focused professional to join our team as a Customer Service Specialist .

We offer Competitive salary and benefits package, opportunities for career growth and development. We reward hard work, promote from within and offer excellent training and career development for our employees.

In this hybrid role of underwriting and claims, you will serve as the first point of contact for clients initiating claims and seeking policy information. You’ll provide exceptional service, support the underwriting and claims process, and ensure timely and accurate handling of client inquiries and data.

Key Responsibilities:

• Respond to client inquiries via phone, email, or chat in a timely, courteous, and professional manner.
• Provide accurate and clear information regarding insurance policies, claims processes, and services.
• Accurately input and maintain customer and claims data in the CRM system.
• Handle customer complaints and concerns with a focus on positive resolution.
• Assist with order processing, billing inquiries, coverage verification, and account updates.
• Collaborate with internal departments (underwriting, claims, customer service) to resolve complex client issues.
• Support claim intake processes, including FNOL (First Notice of Loss) entry and refund processing.
• Conduct follow-ups to ensure customer satisfaction and ongoing support.
• Recommend appropriate services or products based on customer needs.
• Meet or exceed service performance goals, including response time and customer satisfaction.

Qualifications & Requirements:

• Strong verbal and written communication skills.
• Exceptional attention to detail and accuracy.
• Ability to manage multiple tasks and prioritize in a fast-paced setting.
• Critical thinking and problem-solving skills.
• Proficiency in Microsoft Office; CRM system experience preferred.
• Professional, empathetic, and calm demeanor under pressure.

Education/Experience/Licenses/Certificates:

• Bilingual in Spanish and English (required).
• Background in Property & Casualty Insurance (preferred).
• Previous experience in customer service, underwriting, or call center environments is a plus.

Physical Demands:

• Sit for long periods of time
• Repeat the same movements
• Use of hands to handle, control, or feel objects, tools or controls
• See details of objects that are less than a few feet away
• Understand the speech of another person
• Speak clearly so listeners can understand

Superior Underwriters is an equal opportunity employer. We value integrity, accuracy, and professionalism in everything we do. If you're ready to bring your skills into a role where every inspection contributes to protecting people and property, we encourage you to apply.