Heavy Equipment Diagnostics Technician (Shop)

Job Description

Job Description

Join EquipmentShare as a Heavy Equipment Diagnostics Technician (Shop) — New Orleans, LA

Picture your morning in our New Orleans rental facility: you clock in at 7:00 AM, open the T3 platform, and triage the day’s work orders. With real-time machine data from hundreds of makes and models, you pinpoint root causes fast, order parts without delay, and map out repairs that keep our customers building. By late morning you’re deep into a hydraulic issue on an earthmover, then mentoring a junior tech on electrical troubleshooting before documenting your work and coordinating a parts pickup.

That’s a typical day for our shop-based Heavy Equipment Diagnostics Technician. You’ll service both customer and company-owned heavy equipment and aerial lifts — and you’ll do it on one of the newest fleets in the industry.

Monday to Friday, 7:00 AM to 5:00 PM, with overtime pay after 40 hours. This role is subject to on-call scheduling with additional compensation provided.

• Leverage laptops/tablets and our proprietary T3 platform to create, assign, and monitor work orders, track service intervals, and pull diagnostics to accelerate troubleshooting
• Practice safe job procedures on every repair and maintain a clean, organized workspace
• Independently maintain and repair complex mechanical, electrical, hydraulic, and diesel systems across a wide range of rental and customer equipment and tools
• Determine root cause and corrective actions quickly using data and experience
• Document work thoroughly and on time each day
• Assist with pick-up and delivery of equipment and parts as needed
• Share knowledge by assisting in the training of lower-level technicians
• Apply working knowledge of OSHA requirements (preferred)
• Participate in year-round, company-provided OEM training
• Perform other duties as assigned

We’re a people-first team powered by technology. Our tools don’t replace your know-how — they amplify it. You’ll be surrounded by problem-solvers who build, fix, and improve every day.

• Monthly Family Dinner Night — we treat you and your family monthly (employee favorite! restrictions apply )
• Competitive compensation
• Full medical, dental, and vision coverage for full-time employees
• Generous PTO plus paid holidays
• 401(k) with company match
• Tool and boot reimbursements (role dependent)
• Gym stipend and wellness programs (earn PTO and prizes)
• Company events, food truck nights, and monthly team dinners
• 16 hours of paid volunteer time each year
• Career advancement, leadership training, and professional development
• Access to industry-leading diagnostic tools

You bring grit, heart, and humility. You see challenges as opportunities, embrace change, and show up with energy and optimism.

• Must own tools applicable to the position
• Advanced mechanical aptitude and strong tool proficiency
• Extensive knowledge of construction equipment; advanced ability to read schematics and diagrams
• Excellent customer service, teamwork, and written/verbal communication

• High school diploma required; trade school certificate preferred
• Experience in field service, maintenance, and repair preferred

• Ability to move, stand, stoop, and bend freely
• Lift up to 50 pounds at times
• This is a safety sensitive position and any offer of employment will be contingent on passing a 10 panel drug screen

EquipmentShare is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran.

Employment is contingent on passing a background check. Additionally, some roles require passing a drug test, depending on the job responsibilities.