Customer Service Representative - State Farm Agent Team Member

Do You Want A Career And Not Just A Job?

This busy insurance and financial services office has a passion to make a difference in the lives of others and better the community.

About Our Agency

Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.

Our office is located in 226 West Main St. Salem WV.

Our office is open 8:30am to 5pm.

We currently have 2 team members at our agency.

Role Description

As a customer service representative with Rob Johnson State Farm, you will deliver outstanding support that strengthens the trust and satisfaction of our valued clients. Your attention to detail, empathy, and commitment to helping people will make you an excellent fit. In this role, you will focus on resolving customer inquiries, assisting with policy-related needs, coordinating with agency team members, and ensuring the community members you serve receive timely and accurate assistance. We look forward to connecting with customer-focused and compassionate individuals who thrive in a service-oriented environment. There are opportunities for growth within the agency for dedicated and motivated team members.

Responsibilities

• Respond promptly to customer inquiries and provide clear policy information.
• Assist customers with updating and managing their insurance policies.
• Support customers through the claims process, including follow-up communications.
• Maintain accurate and organized records of all customer interactions.

Qualifications

• Excellent communication and interpersonal skills.
• Strong attention to detail and ability to multitask effectively.
• Previous experience in customer service is preferred.

Compensation: $40,000.00 - $50,000.00 per year