Parts Specialist

Vermeer Heartland is a family-owned, full-service dealer of Vermeer industrial equipment across four states. With decades of experience in the industry, our team sets itself apart with our strong customer-focus and growth-mindset.

We are currently seeking a Parts Specialist at our La Vergne, TN location. If you're ready to join a team that is passionate about enhancing the customer experience, we would like to hear from you!

BENEFITS

• PTO and holiday pay
• Medical and life insurance plans
• 401(K)

POSITION RESPONSIBILITIES

• Utilize available resources to effectively meet customer needs and enhance the customer experience.
• Establish Vermeer Heartland as a trusted partner by conveying a professional and knowledgeable presence to both customers and internal team members.
• Utilize the inventory management system to maintain parts inventory, including creating and receiving Purchase Orders.
• Manage customer accounts, including sales order, shipping and return information.
• Organize parts inventory by arranged bin location system and maintain the showroom area in accordance with the Vermeer Heartland brand standards.
• Utilize system tools and resources to proactively meet customer needs through suggestive selling.
• Make routinely scheduled outgoing calls to assigned customer accounts to strengthen relationships, introduce new offerings, offer expert support and fulfill any product needs.
• Commit to continuous learning through online and instructor-led training programs.
• Follow all safety rules and regulations, adhering to all policies and procedures.

POSITION SKILLS/ ABILITIES

• High-level of computer proficiency with ability to utilize CDK operating system.
• Ability to multi-task and work efficiently in a fast-paced, high-demand role on a consistent basis.
• Excellent customer service skills with ability to turn negative situations into positive experiences and opportunities.
• Excellent people management and communication skills for both internal co-workers and external customers and suppliers.
• Available on short notice to work overtime as customer demand or Vermeer Heartland operations dictate.

POSITION REQUIREMENTS

• 2+ years of technical education and/or related studies, or equivalent of combined experience.
• 1-3 years of experience as a parts specialist, inside/outside part sales or equivalent in a dealership environment.
• 1-3 years of experience with Vermeer industrial equipment or equivalent commercial, agricultural or material handling equipment is preferred.
• Fluent in Spanish language (oral and written) is a benefit, not a requirement.
• Valid driver's license and able to meet Heartland insurance providers qualifications.
• Ability to sit, stand, lift and lower repeatedly and for extended periods in both internal and external environments.

Safety-sensitive