TVC - Claims Benefit Advisor (Veterans Services Representative I)

General Description Performs routine (entry‑level) work involving advising and assisting veterans and eligible persons with the Department of Veterans Affairs claims process. Work involves collaboration with external partners, including the Veterans County Service Officers, and coordination with the Department of Veterans Affairs. The role is performed under close supervision with limited latitude for initiative and independent judgment. A telework policy is maintained by the division; telework is contingent on performance and may be terminated at any time without notice. Essential Duties and Responsibilities Interview veterans and family members to record and assess benefits information to determine client eligibility. Apply and interpret VA laws, including veterans’ case law, existing statutes and procedures, precedent rulings, and state law in the benefit eligibility process. Prepare and file claims and appeals with supporting evidence for successful adjudication. Advise and assist veterans and other eligible family members in obtaining benefits, rights, entitlements, and other supportive services. Consult with medical and legal staff in the development of pertinent evidence to support claims. Request examinations, re‑examinations, or opinions to evaluate disabilities resulting from diseases or injuries. Establish relationships with external stakeholders and community partners to connect veterans to assisted services. Document all services provided into the case management system daily and maintain client files. Manage daily workload through the appointment booking software. Prepare and submit written reports, if required. Represent the agency at events and conduct briefings and/or presentations on veterans’ benefits. Conduct outreach activities to identify veterans, their dependents, or survivors in need of claims assistance and other supportive services. Maintain accreditation with the Department of Veterans Affairs. Perform other related work as assigned. Qualifications Minimum Education: Associate degree or higher from an accredited college or university with major coursework in social work, business management, political science, or a related field, or the experience required when substituting for education on a year‑by‑year basis. Minimum Experience: One (1) year of specialized experience assisting with documentation to determine basic eligibility for benefits or programs. Preferred Experience and Qualifications: Honorably discharged veteran. Experience in filing benefit claims with the Department of Veterans Affairs. Knowledge of laws, rules, and regulations applicable to the processing of veterans’ claims and assessment techniques. Fluent in Spanish. Additional Requirements: Valid Texas driver and driver’s license must be provided within 90 days of hire. Military Employment preference requires a copy of the DD Form 214 (member #1 not accepted), NA Form 13038, VA Summary Benefits Letter, or a DD Form 1300 before an interview can be extended. College transcripts, licenses, certifications, etc., must be provided before an interview can be extended. Applicants requiring reasonable accommodation for the interview process should inform the hiring representative who calls to schedule the interview. This position is classified as a security‑sensitive position; a criminal background investigation will be conducted on the final candidate. Knowledge, Skills and Abilities Skill in interviewing and advising benefit eligibility. Skill in the use of a computer and applicable software. Skill in analyzing information and problem solving. Ability to interpret laws, rules, and regulations applicable to the processing of veterans’ claims. Ability to communicate effectively both orally and in writing. Ability to provide exceptional customer service to clients, stakeholders, and partners. Ability to accurately review and evaluate documents for completeness and acceptability based on agency statutes, rules, or procedures. Ability to meet deadlines in a timely manner. Environmental Physical Conditions Normal office work environment, mostly sedentary, with occasional walking, standing, and standing for long periods. May involve pulling, pushing, kneeling, stooping, and bending, with safe lifting and carrying of items up to 30 pounds. Work involves extensive telephone usage and repetitive hand/wrist/finger motions while using the computer. Equal Employment Opportunity The Texas Veterans Commission is an equal employment opportunity employer. The Texas Veterans Commission does not discriminate on the basis of person’s color, race, national origin, gender, gender identity/gender expression, sexual orientation, marital status, disability, religion, or age in employment or the provision of services. #J-18808-Ljbffr Texas Veterans Commission