Home Health Branch Coordinator — Operations & Billing

Essential Functions The primary function of the Branch Coordinator is to provide clerical support for the branch medical records and billing department. Also responsible for day‑to‑day coordination of telephone/personnel communication systems, overall management of agency supplies/mail, and processing of accounts payables. Prepare patient assessment packets, including admission, recertification, and post‑hospital packets. Process signed and unsigned orders and 485s. Follow up on the Order Tracking Report weekly and according to Order procedure. Reprocess unsigned orders at end of episode as task appears on the action screen. Date‑stamp all received documents, except SOC paperwork and paper visit notes, to be scanned into the client chart. Scanning completed within 24 hours of stamp date. Fax the discharge / transfer summary / episode detail summary and Case Conference / 60‑Day summary to the physician as task appears on the action screen. Copy documentation and assist with ADR preparation. Update HCHB and computer programs as appropriate. Complete End‑of‑Period claim workflow as part of Billing Specialist responsibilities. Confirm all orders are signed and coordinate with the administrative team to ensure billing requirements are satisfied to release claims timely. Adhere to and participate in Agency’s mandatory HIPAA/Privacy Program and Employee Compliance Program. Read and adhere to all Agency Policies and Procedures and follow Employee Handbook Guidelines. Managing all incoming telephone calls in a professional manner. Screen and route calls to appropriate agency staff. Maintenance and administration of the phone system. Adding / revising voicemail boxes. Managing accurate employee phone roster. Process incoming and outgoing mail. Manage and order office supplies, including agency‑specific forms. Manage, order, and distribute medical supplies. Assist BD with EOE billing tasks. Manage and process all accounts payable including routing to the appropriate corporate department. Knowledge / Skills / Abilities Understand the issues related to the delivery of home‑health and hospice services and be able to problem‑solve effectively. Possess knowledge of Medicare guidelines governing home‑health and hospice agencies. Have exceptional customer‑service skills and communicate well with referral sources, patients, families, and agency employees. Be organized, detail‑oriented, and possess effective communication skills both orally and in writing. Communicate with a diversity of individuals. Qualifications Education High school diploma or equivalent, typing/clerical skills, and competence with computers. Experience Minimum two years’ experience in the health‑care industry and one year in home‑health. Schedule 40 hours per week. Pay Range $39,000 - $49,400 per year. Benefits Humana, Inc. offers medical, dental, and vision benefits, a 401(k) plan, paid time off, volunteer time off, paid parental and caregiver leave, short‑term and long‑term disability, life insurance, and other opportunities. Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. #J-18808-Ljbffr CenterWell Home Health