Operations Manager, Fulfillment Operations

Operations Manager, Fulfillment OperationsShipBobFort Worth, TX, USOperations Manager, Fulfillment OperationsAs a member of the ShipBob team, you will...Grow with an Ownership MindsetCollaborate with Peers and Leaders AlikeExperience a High-Performance Culture and Clear PurposeLocation: 11401 Harmon Rd., Fort Worth, TXShift: Monday - Friday, Day shift, with flexibility based on business need.Role Description:You will be responsible for managing staff, fostering a positive work environment, ensuring customer satisfaction and proper departmental operation. You will have a hands-on approach and be committed to the expansion & success of the business by implementing strategies that increase productivity and enable the company to hit revenue goals. This role reports to the General Manager, Fulfillment Operations. The backup for this role is the General Manager Manager, Fulfillment Operations.What you'll do:Direct several operational aspects including distribution operations, customer service, human resources, and recruiting.Ensure that we meet and exceed our merchant's expectations.Manage performance KPIs, identify and track key metrics and plan continuous improvement efforts for your facility.Use data driven reports and analyses to identify avenues for continuous improvement and propose solutions that meet challenges and leverage growth opportunities.Hire, train, coach and motivate team members in your facility; you will be responsible for setting the team's goals and managing them.Establish, follow and enforce safety standards and procedures in compliance with a healthy work environment and legal requirements.Share knowledge with other locations and headquarters on effective practices, competitive intelligence, business opportunities and needs.Accountable for ensuring that all operational processes, including receiving, storage, handling, and shipping, maintain the safety, quality, and legality of products. Supports adherence to standard operating procedures and ensures timely escalation of any product-related issues.Additional duties and responsibilities as necessary.What you'll bring to the table:4+ years of leadership experience.Degree in Business, Operations, Supply Chain, General Management or a related field, preferred.Experience with safety procedures within a distribution center environment.Established track record of taking ownership and delivering results.Understanding of Lean and Six Sigma.Perks & Benefits:Medical, Dental, Vision & Basic Life InsurancePaid Maternity/Parental Leave ProgramPaid Holidays & Flexible Time Off ProgramPaid Sick LeaveWellness Days (1 day/quarter)401K MatchComprehensive Benefits PackageShipBob believes in transparency while providing a competitive total compensation package with a pay for performance approach. The full base pay range for this position in our compensation architecture is $69,998 - $116,663. In addition to base salary, this role includes the opportunity to be eligible for participation in the Company's discretionary bonus plan based on Company's plans and in accordance with Company's policies.We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions.Building the world's leading full-stack fulfillment platform is challenging work. The problems we solve are complex, the pace is fast, and the bar is high. That means ShipBob's environment isn't the right fit for everyone, and that's okay. If you are ready to take ownership, push boundaries, and grow alongside a team that genuinely supports each other, we would love to hear from you.Learn more about our core values and how we perform at a high level in our day-to-day work on our Culture page.ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants to provide them access to best-in-class capabilities and to deliver a delightful shopper experience.ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.There is no deadline to apply for this position, as ShipBob accepts applications on an ongoing basis.