Sr. Analyst, Digital Operations

Company Description

CREATIVITY IS OUR SUPERPOWER. It's our heritage and it's also our future. Because we don't just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard-when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.

The Team:

The Ecommerce Production & Operations team's goal is to create best-in-class digital experiences for shoppers to discover, engage, explore and purchase the best of Mattel brands. The team serves as the source of truth and a connection point to communicate Mattel's value proposition, key features, and benefits of our toy portfolio in an ecommerce environment. The team consists of experts in building content for discoverability and conversion.

Job Description

The Opportunity:

As the Digital Operations Sr. Analyst within the global Ecommerce organization, you will leverage your expertise in AI visibility (or GEO/AEO) and SEO to coordinate large-scale projects across our portfolio of brands. You will impact the content development workflow, seeking and supporting operational efficiencies and scale.

Mattel is seeking a skilled, shopper- and customer-focused leader to navigate complex site standards and translate it to evolving digital shelf content requirements. The role will serve as a key stakeholder to influence and guide various cross-functional partners across the global organization.

What Your Impact Will Be:

• Own and Govern: Establish and document best practices for scalable GEO/AEO and SEO content workflows that streamline intake, review, approval, and publishing while maintaining a single source of truth
• Streamline Communication: Automate communication with scalable systems, while ensuring stakeholders receive the right information at the right time
• Prioritize: Support agency and technology partnerships to spotlight key AEO/GEO and SEO actions and impact to playbooks
• Partner Cross-functionally: Act as a core liaison across internal and external partners to align on requirements, KPIs, and evolving technology channels that support joint priorities
• Enable Publishing: Partner with Production and IT teams to ensure approve content is accurately and efficiently deployed across existing platforms, while managing system requirements and challenging the status quo
• Measure and Optimize: Track workflow performance metrics and continuously refine to improve efficiencies, speed, and stakeholder experience
• Anticipate and Adapt: Keep a strong pulse on shifting priorities season over season to evolve workflows, while leading a post-mortem review of process analysis recurringly
• Contribute: Identify best practices in AEO/GEO and SEO to support evolving strategies along with workflows for implementation

Qualifications

What We're Looking For:

• Experience: 4+ years of professional work experience, preferably in online retail, Ecommerce and/or direct-to-consumer (DTC) environments
• Expertise in Search and AI: Strong capabilities in Answer Engine Optimization (AEO), Generative Engine Optimization (GEO), and SEO (both content and technical), with a demonstrated interest in LLM advancements
• Ecommerce Operations: Experience with managing digital shelves and e-merchandising tactics, standards, and improvements
• Adaptability and Collaboration: Flexible and adaptive to new environments, with proven track record of dealing with various business stakeholders and effectively coordinating multiple projects in a dynamic environment
• Communication and Leadership: Exceptional interpersonal, communication and project management skills, with high emotional intelligence, integrity, and professionalism
• Data-Driven Decision Making: Proven ability to leverage complex data sets to drive product health insights to action and build structured reporting outcomes
• Attention to Detail: Outstanding organization skills with a high level of data accuracy
• Technical Abilities: Proficient in Microsoft Office Suite and Adobe Acrobat; experienced in project management tools is a plus
• Bachelor's degree in any discipline

*The pay range is indicative of projected hiring range, however base pay will be determined based on a candidate's work location, skills and experience. Mattel offers competitive total pay programs, comprehensive benefits, and resources to help empower a culture where every employee can reach their full potential.


Additional Information

Don't meet every single requirement? At Mattel, we are dedicated to an inclusive workplace and a culture of belonging. If you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles. Join Mattel's Talent Community and start receiving exciting updates about our company, our employees, and our culture. Also, interested in signing up for job alerts? Do so here!

How We Work:
We are a purpose driven company aiming to empower generations to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:

• We collaborate: Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
• We innovate: At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
• We execute: We are a performance-driven company. We strive for excellence and are focused on pursuing best-in-class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.

Who We Are:
Mattel is a leading global toy and family entertainment company and owner of one of the most iconic brand portfolios in the world. We engage consumers and fans through our franchise brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO, Masters of the Universe, Matchbox, Monster High, MEGA and Polly Pocket, as well as other popular properties that we own or license in partnership with global entertainment companies. Our offerings include toys, content, consumer products, digital and live experiences. Our products are sold in collaboration with the world's leading retail and ecommerce companies. Since its founding in 1945, Mattel is proud to be a trusted partner in empowering generations to explore the wonder of childhood and reach their full potential.

Mattel's award-winning workplace culture has been recognized by Forbes, Fast Company, Newsweek, Great Place to Work, TIME, and more.

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Mattel is an Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers, and all applicants will receive consideration for employment without regard to race, ethnicity, color, national origin, religion, sex, gender, gender identity or expression, sexual orientation, veteran and protected veteran status, disability status, and or any other basis protected by applicable federal, state or local law.

Pursuant to the Los Angeles Fair Chance Ordinance and the California Fair Chance Act, qualified applicants with arrest or conviction records will be considered for employment.

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