Systems Analyst - Intermediate (Application Support)

UPMC is hiring a full-time Systems Analyst-Intermediate (Application Support) to join their Essential Solutions IT team. This opportunity offers work life balance, an excellent UPMC total rewards package, and opportunity for career growth. If you are a motivated analyst with application support experience and excellent communication skills, APPLY NOW


Work Location : Hybrid - 1-2 days a week on site at the Quantum building located at 2 Hot Metal Street Pittsburgh, PA.


Work Hours: Daylight. 7/8AM-3/4PM 40 hours per week.


Purpose:
Under the general direction of the management team and senior staff, the Systems Analyst - Intermediate is responsible for ensuring the stability, usability, and continuous improvement of the Avasure Telesitting/Episodic applications. This role combines technical troubleshooting, business analysis, and user support to maintain reliable operations and deliver high-quality service to stakeholders.


Responsibilities:


• Application Incident Management - Troubleshoot, triage, and resolve application issues for AvaSure. Perform root-cause analysis and document findings for future prevention.


• Changes & Support - Support deployment activities, validate releases in test environments, and participate in regression testing. Able to triage and resolve level 1 and level 2 support issues.


• Requirements Gathering - Work with business stakeholders to understand needs, translate them into functional requirements, and collaborate with vendors.


• Vendor Coordination - Collaborate with third-party vendors (Avasure) for escalated issues, enhancements, and product roadmap discussions.


• Continuous Improvement - Identify recurring issues, propose process improvements, and contribute to automation or optimization initiatives.


• Documentation - Validate and maintain end-user instruction, networking diagrams, and support documentation.


• Project Management - Create and contribute to project tasks and milestones. Update all project team members and time tracking tools accordingly.


• Training - Support operations with end user training for GoLives, support documentation, and application education.


• Data Confidentiality/Security- Maintain confidentiality of sensitive information and data as set forth per UPMC policy.


• Performs other duties as assigned - This may involve other applications or tasks that the team supports.

Qualifications:

Qualifications:


• Typically has 2+ years' experience with modern technology and application support through education or practical experience.


• Highly driven and self-motivated to meet expectations.


• Ability to work independently and in a team-based environment.


• Demonstrates thorough understanding of information technology fundamental tools and concepts (SDLC) of one of the information technology professional disciplines and applies that understanding to make independent practical contributions to IT work within a UPMC department or function.


• Completes on-going training on-the-job, through courses, self-study, certifications, and/or advanced degrees to maintain and enhance technical and business capabilities.


• This position requires participation in a standby status rotation with our team members. The team supports 24 hours per day, 7 days per week. The frequency of rotation varies based upon the number of colleagues in the rotation.


Top 3 Skills Needed:


• Experience supporting Applications


• Communication Skills


• Self-Starter/Highly Motivated

Licensure, Certifications, and Clearances: Act 34


UPMC is an Equal Opportunity Employer/Disability/Veteran