Front Desk Receptionist-Part Time

Description Part-Time Starting Pay: $10/hour, based on experience Primarily afternoon and evening availability Tuesday–Friday Saturday availability from 9:00 AM–4:30 PM is required Willow is open Tuesday–Friday from 9:00 AM–7:00 PM Willow Day Spa is looking for a warm, polished, dependable Part-Time Receptionist to join our team. As one of the first and last people our guests interact with, this role plays an important part in creating the elevated, welcoming experience we want every guest to have at Willow. We’re looking for someone who is friendly and confident, pays attention to the little details, and can provide exceptional hospitality while keeping the front desk organized and running smoothly. Responsibilities Warmly greet and check in each guest Check guests out and assist with rebooking future appointments Answer incoming phone calls and respond professionally to guest questions Schedule, reschedule, and manage appointments Become knowledgeable about Willow’s services, enhancements, products, policies, and memberships Confidently educate guests about and promote Willow Wellness memberships Assist guests in choosing appropriate services when needed Process payments, gift cards, memberships, and retail purchases Maintain a polished, clean, organized reception and retail area Help keep common guest areas looking beautiful and ready throughout the day Support service providers and management with day-to-day spa operations Communicate schedule changes, guest concerns, and important information appropriately Help with light cleaning, laundry, restocking, and closing responsibilities as needed Provide thoughtful, solution-oriented customer service when guest concerns ariseli> Work independently and confidently during slower periods or when management is not immediately available Qualifications Previous spa, salon, hospitality, retail, or customer service experience is preferred, but we are willing to train the right person with the right personality and work ethic. Warm, friendly, and genuinely enjoys interacting with people Dependable and punctual Professional in appearance, communication, and demeanor Comfortable talking about services and recommending memberships or products Detail-oriented and organized Able to multitask without making guests feel rushed Comfortable learning scheduling and point-of-sale software Able to take initiative rather than always waiting to be given the next task Calm and professional when handling guest concerns Comfortable working independently A team player who is willing to jump in wherever needed Need info on how to become a Business Ministry Partner? #J-18808-Ljbffr The JOY FM