Multi-Office Leader
$59.2k - $70.1kH&R Block
About the Role
Required Qualifications
Preferred Qualifications
Why work for us
Pay Range Information The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan.Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit.
Pay Range $59,200.00 - $70,100.00/Yr.
The Multi-Office Leader , known internally as an Area Experience Leader, leads a portfolio of 4-6 retail offices and is responsible for delivering a consistent, high-quality client experience across every location. In this role, you'll ensure each office is ready to serve clients with excellence by setting clear expectations for consultative service, operational execution, team performance, and business results.
You'll lead and develop Tax Professionals and Client Service Professionals, coaching teams to anticipate client needs, deliver expert guidance, and create a welcoming, confident experience in every office. As a visible, hands-on leader, you'll balance strategic oversight with in-office presence, using sound judgment to align priorities, strengthen execution, and support both client outcomes and business performance.
You'll also own office readiness and operational execution across your offices, including staffing, facilities, compliance, and day-to-day operations. Through strong leadership, coaching, and disciplined execution, you'll help build high-performing teams, drive consistent results, and ensure every office is prepared to deliver for clients.
Day to day, you'll...
- Own consistent delivery of the consultative client experience across 4-6 assigned offices, ensuring standards are executed with discipline and consistency
- Evaluate execution quality and client impact across locations, using insights to reinforce strengths, address gaps, and continuously improve the experience
- Drive adoption of new client experience processes, tools, and behaviors while visibly demonstrating client-centric leadership in the office
- Lead Tax Professionals and Client Service Professionals by setting clear expectations, reinforcing accountability, and coaching to consistent performance
- Provide coaching informed by observed behaviors, client interactions, performance outcomes, and real-time feedback to strengthen team execution
- Identify patterns across offices, proactively address performance gaps, and develop bench strength and high-potential talent
- Own revenue, growth, operational performance, and business outcomes across assigned offices
- Monitor performance metrics, identify trends, and implement actions to improve business results, client acquisition, and retention
- Ensure consistent execution of daily operations across offices, including staffing, scheduling, labor management, compliance, SOPs, and service delivery
- Own office and workforce readiness, including facilities, equipment, supplies, recruiting, hiring, onboarding, and preparation for seasonal demand
Required Qualifications
- Bachelor's degree in a related field or equivalent experience
- 3+ years work experience leading teams in a multi-unit retail, service, or operations environment with accountability for performance outcomes
- Strong client-centric mindset with experience delivering consultative client experience
- Strong leadership capability with proven ability to coach, develop, and hold teams accountable
- Demonstrated ability to drive business and financial results while managing day-to-day operations across multiple locations, including labor management
- Experience leading through change, including adoption of new processes and ways of working
- Ability to exercise independent judgment and prioritize competing demands across multiple locations
- Experience managing or partnering in operational areas such as facilities, staffing, or compliance
- Strong communication and problem-solving skills, including handling client escalations and complex issues
- Ability to interpret data, identify trends, and translate insights into action
- Ability to climb ladders and lift, carry, and move boxes, supplies, equipment and other materials weighing up to 20 pounds in support of office readiness, setup, maintenance, and operational activities, with or without reasonable accommodation
- Ability to travel frequently in-day, with minimal overnight travel, between assigned offices to maintain consistent in-person presence across multiple office locations
- Ability to work a schedule that aligns with operational hours across assigned locations, including evenings, weekends, and Saturdays as needed to meet business demands
Preferred Qualifications
- Experience with seasonal workforce planning, hiring, and readiness execution
- Experience partnering cross-functionally including operations, facilities, talent acquisition, and analytics
- Experience with office readiness, facilities, coordination, or operational infrastructure across multiple locations
Why work for us
At H&R Block, our purpose is simple: to provide help and inspire confidence in our clients and communities everywhere. For more than 70 years, we've led the tax industry and we continue to evolve through our Block Next strategy, blending human expertise with digital innovation.
That same commitment to care extends to our associates. When you join us, you become part of a High Performing, Connected Culture built on strong relationships, continuous learning, and a shared commitment to making a meaningful impact. We invest in your well-being through competitive pay, comprehensive benefits, and support for life both in and outside of work.Pay Range Information The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan.Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit.
Pay Range $59,200.00 - $70,100.00/Yr.
Vacancy posted 7 days ago
Similar jobs that could be interesting for youBased on the Multi-Office Leader in Penns Grove, NJ vacancy
- H&R Block is seeking an Area Experience Leader to oversee 4-6 retail offices, ensuring a consistent, high‑quality client experience across all locations. You’ll set expectations for consultative service, coach teams, and drive business results with hands‑on leadership....Work at office
- H&R Block seeks an Area Experience Leader to oversee 4-6 retail offices, ensuring a consistent, high-quality client experience across locations. You will set expectations for service, operations, team performance, and business results. You will coach Tax Professionals...Work at office
- ...Chain & Integrated Business Planning (IBP) Leader - Semiconductor is responsible for... ...excellence. This is a hybrid position with in-office requirements in our Wilmington Delaware... ...IBP, S&OP, or S&OE maturity in a global multi-business environment. SAP and OMP...Work at office
Qnity Electronics, Inc.
Wilmington, DE1 day ago - ...Company Description Ayr Wellness is a leading U.S. multi-state cannabis operator with more than 90licensed retail locations across Florida... .... Frequently operates computer/POS system and other standard office equipment such as printers, phones and photocopy machines. Able...Work at officeLocal areaShift work
Renew Cannabis Co.
Wilmington, DE5 days ago - ...closings in Global Capital Markets. The role is hybrid (4 days in office) with openness to Baltimore, Chicago, Wilmington, DE and Minneapolis, and involves negotiating agreements and coordinating multi‑group closings. The candidate will serve as client-facing deal manager...Work at office
- PNC is an in‑office employer in Wilmington, DE, seeking a Branch Manager for the Elsmere branch. You will lead all aspects of branch performance, drive revenue, and create a differentiated customer experience in an omni‑channel environment. This role emphasizes talent...Work at office
- ...portfolio of proprietary customer summits, advisory boards, and B2B tradeshows, with a small team and on-site leadership across venues. The position is hybrid, requiring two days per week on-site at a TransUnion office, with travel up to 25%. #J-18808-Ljbffr TransUnion LLCWork at office2 days per week
- ...procedures were followed Review project design estimates and work scopes for each new project Coordination of scope in a multi office environment Required Education, Experience, & Skills: Minimum 15 years of applicable industry piping/mechanical experience...Work at officeLocal areaFlexible hours
KBR
Newark, DE3 days ago $20.4 - $25 per hour
...Position Location: Retail Location Department: D2C Reports To: Store Leader Job Classification: On-site FLSA Status: Non-Exempt Hiring... ...and collaboration skills. PC Skills: POS Systems and Microsoft Office. Physical Requirements and Working Conditions Typical retail...Work at officeHourly payLocal area- ...coordinating executive correspondence. You will prepare agendas, briefing materials, and presentations, track action items, and help plan internal and external events. Proficiency in Microsoft Office and strong communication skills are essential. #J-18808-Ljbffr QnityWork at office
- Mary Dickson is seeking a Senior Manager for Patient Access services at the University of Delaware. This role involves strategic oversight of patient access across multiple clinics and operational leadership to enhance patient experiences. The ideal candidate should have...
- ...particularly in FinTech environments. Responsibilities include team leadership, infrastructure automation with Terraform, and building CI/CD pipelines. This role is critical for achieving multi-region resiliency and enhancing security practices. #J-18808-Ljbffr Compunnel
- ...to the Electrical Control & Equipment Maintenance Manager, this multi-craft role combines advanced maintenance strategies and mechanical... ...equipment. ~ Software: Basic proficiency in Microsoft Office and experience using a Computerized Maintenance Management System...Work at officeFor contractors
- ...leadership on a monthly basisSupport the HSSE Vertical and EHS Americas leaders in rolling out new compliance and best management practices... ...to coach, mentor and train staffProficiency in Microsoft Office tools (Word, Excel, PowerPoint)Working knowledge of relevant current...Work at officeFull time
Jones Lang LaSalle
Newark, DE3 days ago - ...customers, law enforcement, and state inspectors. Physical Requirements Use a computer for extended periods; operate POS and other office equipment. Move about office and retail environment. Transport dispensary products/totes up to 30 lbs across the dispensary. Twist,...Work at officeLocal area
AYR Wellness
Wilmington, DE1 day ago - ...Multi-Unit Manager Opportunity If you're ready to take your career to the next level with a company that is rapidly growing, then... ...equivalent in education and experience Fluent in English Microsoft Office proficiency Facilitation and presentation skills Written...Work at officeSeasonal work
Dunkin'
Chester, PA5 days ago $17 - $22 per hour
...• Proven ability to train and develop high performing store teams. • Proficient in technology systems, applications, Microsoft Office, and video conferencing. • Ability to operate a computer and POS System. Physical Requirements • Ability to stand and walk...Work at officeShift workTailored Brands Inc
Newark, DE5 days ago- Company Description Ayr Wellness is a leading U.S. multi-state cannabis operator with more than 90 licensed retail locations across Florida... .... Frequently operates computer/POS system and other standard office equipment such as printers, phones, and photocopy machines. The...Work at officeLocal areaImmediate startShift work
- ...cross-functional teams to address technical issues and drive continuous improvement in service delivery from the New Castle, Delaware office. Ideal candidates have an associate's degree in IT or related field, 2+ years in IT support with supervisory experience, and strong...Work at office
$25 - $29 per hour
...to meet performance goals. ~ Strong problem-solving skills and decision-making capabilities. ~ Proficiency with Microsoft Office Suite (Outlook, Excel, Word, PowerPoint). ~ Experience interpreting and utilizing performance data and metrics. ~ Flexibility...Work at officeHourly payFull timeMonday to FridayFlexible hoursShift workWedgewood Pharmacy
Swedesboro, NJ2 days ago- ...Profile Summary The Auto Secured Center of Excellence (CoE) Leader is a highly strategic role responsible for shaping the future of... ...Recoveries, and Insurance. This leader will define and execute a multi-year roadmap that modernises operations, strengthens governance,...
OneMain Financial
Wilmington, DE1 day ago - Hertrich Family of Dealerships is seeking an experienced Automotive Office Manager to lead the dealership accounting office and oversee daily office operations in Newark, Delaware. This role requires 2+ years of automotive office management and a strong track record in...Work at office
- The Hertrich Family of Dealerships is seeking an experienced Automotive Office Manager to join our team of business office professionals. If you have dealership accounting experience and strong leadership skills, this is your opportunity to build a long‑term, stable career...Work at office
- ...You will partner with Data & Analytics, Product, and Business leaders to ensure leadership has the right information to drive decisions... ..., and proactive communication. This role requires five days in the office (no hybrid). #J-18808-Ljbffr Next Frontier CapitalWork at office
- ...with cross‑functional teams, and maintain ERP/MRP records. The role requires 5+ years in materials management, strong Excel and ERP skills, and the ability to optimize inventory and reduce costs. This is an on‑site, five‑day office position. #J-18808-Ljbffr Bloom EnergyWork at office
- ...others navigate their risks and who believes that a job well done is the best way to earn a client’s trust. You will find that our office culture is built on mutual respect and a shared desire to excel without the noise of corporate bureaucracy. Your days here will be...Work at officeLocal areaFlexible hours
The Atlantic District
Chester, PA9 days ago - Delaware Bankruptcy Court seeks a Procurement and Facilities Specialist to support the court’s finance, procurement, and facilities office. The role involves administrative and technical tasks related to procurement, daily building management, and space/facilities...Work at office
$22 - $24 per hour
...future needed changes or identify problem areas and take effective actions Demonstrated intermediate experience with Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint Must be able to perform CPR and safe care using agency-trained protocols...Work at officeImmediate startFlexible hoursElwyn
Woodstown, NJa month ago- The Hertrich Family of Dealerships is expanding and seeks an experienced Automotive Office Manager to lead our regional Business Office teams. You will oversee daily accounting operations, ensure accurate financial reporting, and coordinate with HR on payroll and commissions...Work at office
$18 - $20.75 per hour
...Team Leader Under the supervision of the Group Sales or Department Manager, the Team Leader gives daily direction to the associates... ...items, etc. & maintain all plan-o-grams as set by the Corporate Office. Insures a pleasant and productive shopping experience for all...Work at officeFull timeLocal areaFlexible hoursShift work
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Multi-Office Leader. Be the first to apply!
