Customer Service Associate, Fifth Ave

Who are we?

A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment. Our Maison is looking for talented individuals who contribute to developing and transmitting their expertise with care and no compromise. At Van Cleef & Arpels you will be surrounded by passionate experts and will contribute to many new projects which allows our Maison to regularly reinvent itself. At Van Cleef & Arpels, we are proud to hire talents from many different backgrounds and experiences. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence.

Are you a good match?

Ideal candidate for this role will possess a strong ability to assist clients and Sales Team with solving client issues in a fast-paced luxury environment. You will have at least 2 years of experience in a Sales Administration or Customer Service role. A bachelor’s degree and experience is luxury watches or jewelry industry is preferred, as well as proficiency with Microsoft Office and SAP.

What are we expecting from you?

Reporting to the Manager of Customer Service, this is a highly client facing role that ensures After Sales Service is handled efficiently. You will also provide support to Sales Associates and to the Back-Office team as needed and assists in maintaining the store’s appearance.

In This Role, You Will

• Manage product registration for repairs and maintenance

• Obtain updates from service facilities and factories and assisting sales associates with client communications

• Ensure that After Sales Service statistical information and inventory results are correct

• Consult with Management or members of the Sales Team on related After Sales issues

More than a role…we recruit for a career!

By joining Van Cleef and Arpels, you will be part of a Maison where employee career development is at the heart of our ambition.

Upon your arrival, you will be immersed in our enchanting world with trainings on our history, know-how and creations.

The Recruitment Process

Please submit an application online. If your profile matches our search criteria, you will be contacted by the Talent Acquisition team for an interview. The recruitment process will consist of several interviews at various levels of the organization. Applicants must have valid work authorization for employment in the USA. Salary will be negotiated based on skills and prior work experience.

Richemont offers a generous compensation and benefits package for eligible employees.

We Offer

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

Salary: $30-$32/hourly