VIP Corporate Receptionist

About the Job

Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.

Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You'll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.

Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it's a meaningful career.

Job Summary

The VIP Corporate Receptionist provides an elevated level of service to VIP visitors to create a unique and high positive impression. This role entails the escort of high-level visitors from the ground lobby to conference room/meeting space.

Responsibilities include:

• Responsible for proper entry and escort of high-profile VIP visitors
• Motivates and sets the tone for staff by demonstrating a pleasant, engaging, customer oriented attitude
• Must have experience in client facing roles
• Ensure the highest level of hospitality and service is provided to VIP guests
• Verify visitor identity prior to arrival and create photo bios for the visitors
• Track and manage incoming VIP visitors
• Manage closely all activity in the internal visitor process. Must be knowledgeable on all daily meetings and up to the minute changes
• Act as first point of contact for all activities and emergencies, always remaining alert.
• Serves as point person, taking ownership of any challenges that may arise within the conference center, resolving them, or following escalation procedures as required.
• Handling meeting room bookings, utilizing the reservation system, and focusing on the strategic assignment of meeting space to maximize utilization.
• Answer global switchboard calls, direct calls, and manage message receipt and delivery
• Handling on-floor conference room activities, both visually and by means of the reservation system, being aware of meeting start/end times, attendees in the room, food and beverage orders, etc. Advising the appropriate staff members of changes in meeting room status, special requests, etc.

Preferred Qualifications:

• Associates degree or equivalent professional VIP client facing work experience.
• Possess very strong interpersonal relationship skills.
• Possess excellent writing, verbal, and public speaking skills.
• Experience with high profile clientele.
• Experience in customer service. Experience in a lead customer service or supervisory capacity preferred.
• Ability to communicate well and guide a team.
• Strong computer skills and knowledge of office technology/equipment.
• Punctual, dependable, and dedicated to achieving excellence.
• Experience in 5 star hotels or luxury retail.