Client Relations Specialist (Japanese Speaking)

Job Description

As a Client Relations Specialist (Japanese Speaking), you are the primary liaison to our international customers during the follow-up process of incomplete paperwork/monies for contracts and deeding of the client's new purchase.

Why do Team Members Like Working for us?

We offer an excellent benefits package to our full-time Team Members that include:

• Hourly Pay: $33.65 per hour
• Medical, Dental, and Vision insurance from Day One
• Financial Wellness - 401k plan with company match, Life insurance, Company stock purchase program
• Team Member Travel Program - enjoy discounted rates at incredible properties around the globe
• Generous Paid Time Off Program
• Paid Sick Days
• Team Member Recognition and numerous learning and advancement opportunities and more!

HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we've received is the continued loyalty of our Owners, Members and Guests. We've also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.

Schedule Details:

Our Sales Center operates 7 days a week. Client Relations Specialists work varying shifts that range between 8:30am and 7:30pm.

Responsibilities

As a Client Relations Specialist you will be responsible for:

• Assures new owners understand their paperwork and contracts
• Partner with Contracts in processing client paperwork so that documents are done accurately and efficiently
• Provides Notary services for guests/new owners, in addition to presenting all other legal documents, in order to complete the contract
• Follows up with Corporate Contracts regarding all client paperwork and support sales in owner contract fulfillment and communication
• Manages the customer follow-up process by obtaining any necessary (missing/incomplete) documentation or funds as needed to close transactions. Follows all quality assurance directives and SOPs
• Provides professional and courteous service to all new Hilton Grand Vacations clients/owners/guests in accordance with HGV's standards of integrity, quality, and service. Exhibits professionalism in actions and appearance.

Qualifications

To fulfill this role successfully, you must possess the following minimum qualifications and experience:

• Fluency (reading/writing/speaking) in Japanese and business level English
• High School Diploma or GED
• Valid Notary License or the ability to acquire a license.
• Minimum 1 year of work experience in Customer Service.
• Ability to work a flexible schedule to include evenings, weekends, and holidays.
• Ability to calculate figures and amounts ranging from commissions, proportions, and percentages.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to effectively resolve customer service issues.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• JLPT 2 or above
• 1+ years' experience with Notary contract documents.
• Timeshare/Vacation Ownership experience.
• 1 year or more of administrative/clerical work experience.
• Associate's degree/College Diploma/Cepeg.

When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.