Customer Service Representative

Description RJP (Real Job Preview) Zoom call with the Maximus team will be October 6th from 1:00-2:30, equipment pick up will be 10/19 at 10AM from East Lansing and the training will start 10/20. Position will be remote indefinitely at this time. Must have a quiet place to work without distractions, internet speed of 20 mbps. Hours: Monday - Friday. Must be available from 8am-5pm. Starting hourly rate is $15.00hr. Training Hours/Days: MBSH: 8:00 AM - 5:00 PM M-F, 13 days subject to change Answer inbound calls providing education, enrollment, and helpline services for the State of Michigan. This specific role will be assisting clients with the Atypical Provider program that helps Michigan residents apply for assistance with Home Health care services. They will help clients that may be having trouble navigating the website or individuals that do not have access to the website. They answer questions about navigating the portal and setting up services Handles customer service inquiries and problems via the telephone, recording consistent problem areas. May respond to e-mail inquiries. Customer service is the primary function. Calls are basic and routine. Uses computerized system for tracking, information gathering, and/or troubleshooting. May respond to customer inquiries by referring them to published materials, secondary sources, or more staff. Communicates routine information in a clear and accurate way with internal and external contacts Must live within the state of Michigan 25 Mbps download/10 Mbps upload internet speed, at least 30 GB of data (50 Mbps if you share internet with others in the household) Quiet place/distraction free, smart phone or tablet Working remote is not a substitute for dependent care Must sign all agreements Skills Customer Service Customer service oriented Microsoft office Email CSR phones data entry high volume calls Typing call center experience Health care Top Skills Details Customer Service Customer service oriented Microsoft office Email Additional Skills & Qualifications Must have: Feel comfortable working on a computer and the ability to use dual monitors 35 WPM on typing test that we will give (test scores will be uploaded into Fieldglass) They will have to talk and type at the same time (real time) while taking calls Great communication both verbal and written Clear and articulate speech as this position is over the phone Customer service experience (could be call center, retail, banking, face to face or over the phone customer service) Shift flexible Nice to haves: Benefit enrollment experience Champs, CRM, MAXeb experience Large volume call experience Here are a few reasons why candidates aren't selected: Unable to give a 3-month commitment Needing time off during training (Maximus encourages suppliers to support the Attendance policy that there is no approved time off during training and will be subjected to attendance points/end assignment). Candidates not on camera during the entire RJP. Maximus cannot determine if they are engaged. All candidates must attend the RJP. Behavioral concerns during the RJP; laying down, sleeping, distraction from infants/kids, driving, shopping, etc. Lacks the basic functional technical abilities necessary to be successful in the role Very low typing score Experience Level Entry Level Job Type & Location This is a Contract position based out of East Lansing, MI. Pay and Benefits The pay range for this position is $15.00 - $15.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical dental & vision Critical Illness Accident Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Sep 30, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI) We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. #J-18808-Ljbffr